Charlene Lopez
East Hampton,NY
Summary
Community Manager at RHP Properties with expertise in project management and budget oversight. Proven ability to enhance account collections through effective financial reporting and customer service strategies. Skilled in team building, having created training resources that improved onboarding and collaboration. Recognized for fostering positive relationships with employees and residents while ensuring timely task completion.
Overview
12
12
years of professional experience
Work History
Community Manager
RHP Properties
East Hampton, NY
05.2020 - Current
- Coordinated timely project inquiries and provided on-site support for events.
- Achieved cost-effectiveness by managing budget for community activities.
- Prepared detailed financial reports and budgets for managed properties.
- Conducted audits on accounts payable documentation to ensure compliance and accuracy.
- Implemented strategies for collecting delinquent accounts while assisting customers with payment setups.
- Developed training resources and conducted hands-on training for onboarding new team members.
- Maintained accurate records of invoices for financial tracking and reporting.
- Resolved escalated customer complaints efficiently and professionally.
Head Chef
Ode To The Elephants
Rincon, Puerto Rico
10.2013 - 04.2017
- Created innovative dishes using popular recipes, generating repeat business from satisfied patrons.
- Liaised with vendors to procure high-quality ingredients at competitive prices.
- Distributed meals to service staff for prompt customer delivery.
- Inspected all ingredients and equipment to uphold quality standards.
- Resolved kitchen staff conflicts through professional mediation.
- Developed recipes accommodating complex dietary needs of customers.
- Experimented with diverse ingredients and techniques to craft new, flavorful dishes.
- Performed regular cleaning and maintenance tasks, ensuring sanitary conditions in all areas.
Education
Certificate of Technical Studies - Tourism And Hospitality
Instituto De Banca Y Comercio
Aguadilla, PR12-2007
Super Host Certificate - Customer Service
Instituto De Banca Y Comercio
Aguadilla, Pr11-2007
Skills
- Project management
- Event coordination
- Budget management
- Financial reporting
- Customer service
- Team building
- Record keeping
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Community Manager
RHP Properties
05.2020 - Current
Head Chef
Ode To The Elephants
10.2013 - 04.2017
Certificate of Technical Studies - Tourism And Hospitality
Instituto De Banca Y Comercio
Super Host Certificate - Customer Service
Instituto De Banca Y Comercio
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