Charlene Merz
Virginia Beach,VA
Summary
Dynamic Administrative Assistant with a proven track record at Boyd Homes, excelling in customer service and document management. Adept at maintaining confidentiality and optimizing office operations, I leverage strong computer skills and a resourceful approach to enhance team efficiency and support project initiatives effectively.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Boyd Homes
01.2003 - Current
- Assisted in preparing documents and reports to support project initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized and scheduled appointments for team members to optimize daily operations.
- Maintained office supplies inventory, ensuring availability of essential materials.
- Managed incoming calls and correspondence, directing inquiries to appropriate personnel.
Education
Springfield High School
Holland, OH05-1977
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Computer proficiency
- Filing
- Customer relations
- Documentation and recordkeeping
- Microsoft Office Suite
- Database entry
- Dedicated team player
- Verbal communication
- Deadline oriented
- Professional and mature
- Filing and data archiving
- Mail handling
- Microsoft PowerPoint
- Multi-line phone systems
- Resourceful
- Tech-Savvy
- Confidential document control
- Mail management
- Accounting support
- Mail distribution
- Inventory systems
- Office equipment maintenance
Timeline
Administrative Assistant
Boyd Homes
01.2003 - Current
Springfield High School
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