Charlene Miller
Fort Worth,TX
Summary
Customer service-oriented professional with a focus in the hospitality and service industry with 29 years of experience. Outgoing, enthusiastic and able to learn new tasks quickly. Represent establishment with friendly, professional demeanor at all times. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Family oriented with the goal of finding a career and not just the next job.
Overview
10
10
years of professional experience
Work History
Customer Service/Sales Representative
Eastwind Screenprint
11.2021 - 04.2024
- Delivered superior customer service to retain existing customers and attract future customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Delivery Driver
Seasons Catering
04.2021 - 07.2021
- Drove a company vehicle delivering meals to Seniors during Covid
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
Bartender
The Shores
05.2019 - 12.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bar Manager/Bartender
Top Deck Bar
05.2014 - 02.2018
- Performs various financial activities such as cash handling, deposit preparation, and payroll
- Compile and balance cash receipts at end of day or shift
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
- Plan, organize, and control the operations of a cocktail lounge or bar
- Order or requisition liquors and supplies
- Mix ingredients, such as liquor, soda, water or other ingredients to prepare cocktails and other drinks.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
High School Diploma -
Hueneme High School
Oxnard, CA06.1997
Skills
- Judgment and Decision Making
- Time Management
- Troubleshooting
- Management of Financial Resources
- Customer and Personal Service
- Mathematics
- Goal-Oriented
- Customer Complaint Resolution
- Incoming Call Management
State
TX
Zip
76179
City
Fort Worth
Timeline
Customer Service/Sales Representative
Eastwind Screenprint
11.2021 - 04.2024
Delivery Driver
Seasons Catering
04.2021 - 07.2021
Bartender
The Shores
05.2019 - 12.2019
Bar Manager/Bartender
Top Deck Bar
05.2014 - 02.2018
High School Diploma -
Hueneme High School
Similar Profiles
Jason ReedJason Reed
Operations Manager at Don't Lose Hope ScreenprintOperations Manager at Don't Lose Hope Screenprint
Sherri OhlsonSherri Ohlson
Purchasing Agent at Screenprint/DowPurchasing Agent at Screenprint/Dow
Michael SullivanMichael Sullivan
Assembly Worker at ScreenPrint DOWAssembly Worker at ScreenPrint DOW