Charlene Njuamboh
Austin,TX
Summary
Skilled in cultivating and maintaining positive tenant relations, I excel in conducting thorough property tours, negotiating leases, and implementing strategic marketing initiatives to attract and retain tenants. Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
Work History
Apartment Leasing Consultant
MC Lux Homes Houston
Houston, TX
01.2022 - 01.2024
- Successfully attracted and converted new residents through the implementation of leasing strategies, optimizing conversion rates and contributing to increased property visibility
- Conducted comprehensive meetings resulting in a streamlined leasing process, gathering crucial financial and housing information, thereby enhancing property management efficiency and client satisfaction
- Cultivated a professional atmosphere that significantly elevated the overall leasing experience, garnering positive feedback from residents and prospects and showcasing tenant relations expertise
- Executed visually stunning showcases by meticulously inspecting tour routes and models, enhancing the property's appeal and contributing to effective property leasing
- Excelled in processing lease applications, guiding tenants, and negotiating favorable lease terms, showcasing leasing agent consultant proficiency and ensuring smooth leasing transactions
- Collaborated on innovative marketing strategies that significantly boosted property visibility, resident satisfaction, and overall property management success
- Demonstrated exceptional administrative skills, ensuring documentation accuracy and efficiency in lease management
- Engaged clients effectively, providing expert guidance for a seamless customer experience and demonstrating prowess in tenant negotiations
- Coordinated property showings, contributing to higher conversion rates and efficient property leasing processes
- Played a pivotal role in preparing documentation, contracts, and agreements, showcasing expertise in property management practices.
Real Estate Operations Coordinator
Sitel
Austin, TX
01.2021 - 01.2022
- Effectively managed schedules, coordinated appointments, and oversaw documentation, contributing to enhanced operational productivity and streamlined property management processes
- Drove the creation of impactful marketing materials, resulting in increased property visibility and the successful execution of effective leasing strategies
- Established organizational excellence with meticulous record-keeping practices, crucial for efficient property management and maintaining compliance
- Proactively engaged with clients, vendors, and partners, fostering positive relationships and contributing to the overall success of leasing agent consultant responsibilities.
Real Estate Customer Service Representative
SYKES Austin
Austin, United States
01.2020 - 01.2020
- Successfully processed payments and delivered outstanding customer service, showcasing expertise within the real estate sector and aligning with leasing agent consultant roles
- Established sustainable relationships with customers, contributing to increased retention and fostering positive tenant relations
- Implemented robust record-keeping practices, ensuring efficient real estate operations and streamlined property management.
Property Leasing Manager
Trinity Buea
Buea
01.2018 - 01.2019
- Managed all aspects of property leasing and marketing, consistently achieving target occupancy rates and implementing effective leasing strategies
- Provided essential support to the Community Manager with clerical and administrative functions, showcasing proficiency in property management
- Welcomed prospective residents, responded to inquiries, and managed front office operations, demonstrating expertise in tenant relations and leasing agent consultant responsibilities
- Conducted comprehensive assessments of rental applicants, ensuring high-quality tenant selection, and maintaining efficient lease management processes
- Facilitated lease negotiations on behalf of the property owner, showcasing expertise in leasing agent consultant responsibilities
- Maintained and updated property information records meticulously, contributing to organized and efficient property management practices.
Education
General lines Licensed Insurer -
Pearson Vue
01.2024
Certified Scrum Master -
International Scrum Institute
01.2021
Bachelor of Science Degree in Accountancy -
Higher Institute of Management Studies
01.2019
Higher National Diploma -
Higher Institute of Management Studies
01.2017
Skills
- Ability to Work in a Team Expert
- Customer Service Expert
- Leasing Expert
- Sales Expert
- Data Analysis Experienced
- Marketing Experienced
- Property Tours Expert
- Committed Expert
- Written Communications Expert
- Attention to Detail Expert
- Lease Agreements
- Property Maintenance
- Creative Problem-Solving
- Market Trends
- Lease Renewals
- Sales and Marketing Aptitude
- Background Checks
- Basic Mathematics
- Resident Assistance
- Reporting and Correspondence
- Property Tours
- Phone and Email Etiquette
- Leasing and Sales
- File Management
- Flexible Schedule
- Maintenance Requests
- Database Management
- Property Marketing
- Issue Escalation
- Team Collaboration
- Relationship Building
- Customer Service
- Competitive Research
- Clear Communication
Languages
Highly proficient, Native speaker
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Accomplishments
- I received awards for "Most- Respectful", "Habitual", "Team Player" and "Most Impactful" amongst others in my previous positions.
Affiliations
I do enjoying gardening, reading, word puzzle games and cooking various meals
References
References available upon request.
Timeline
Apartment Leasing Consultant
MC Lux Homes Houston
01.2022 - 01.2024
Real Estate Operations Coordinator
Sitel
01.2021 - 01.2022
Real Estate Customer Service Representative
SYKES Austin
01.2020 - 01.2020
Property Leasing Manager
Trinity Buea
01.2018 - 01.2019
General lines Licensed Insurer -
Pearson Vue
Certified Scrum Master -
International Scrum Institute
Bachelor of Science Degree in Accountancy -
Higher Institute of Management Studies
Higher National Diploma -
Higher Institute of Management Studies
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