Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Nurse

The Bronx,NY

Summary

Highly adaptable professional with work experience in outreach, youth mentorship, customer service teams, and leadership, proving the ability to thrive in dynamic environments by delivering exceptional service, and being a team player.

Overview

5
5
years of professional experience

Work History

Hospitality Associate

Texas Roadhouse
Bronx, NY
05.2021 - Current
  • Provided excellent service and built rapport with diverse patrons, ensuring a welcoming and inclusive environment.
  • Operated point-of-sale system for processing orders and payments efficiently.
  • Trained and mentored new team members, strengthening workforce readiness and teamwork.
  • Resolved customer concerns with professionalism, enhancing overall community reputation.

Barista

Starbucks
The Bronx, New York
07.2025 - 09.2025
  • Provided exceptional customer service, ensuring positive experiences for all.
  • Handled cash transactions accurately while processing customer orders efficiently.
  • Collaborated with team members to create a welcoming atmosphere for customers.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.

Food Service Manager

Sodexo
Bronx, NY
10.2023 - 05.2024
  • Supervised daily operations and coordinated with staff to ensure high-quality service delivery in a community-serving setting.
  • Developed and implemented staff training programs, improving team collaboration and service standards.
  • Managed resources efficiently to reduce waste and meet organizational goals.

Youth Program Coordinator

Boys & Girls Clubs of America
Albany, NY
06.2020 - 06.2023
  • Designed and led youth development programs, strengthening engagement for children and families in underserved communities.
  • Built strong partnerships with parents, schools, and local organizations to support program growth and community outreach.
  • Provided mentorship to youth, promoting confidence, resilience, and positive development.

Education

Bachelor's - Criminal Justice

College of Saint Rose
Albany, NY
05.2023

Skills

  • Community Outreach
  • Youth Mentorship
  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Time Management

Timeline

Barista

Starbucks
07.2025 - 09.2025

Food Service Manager

Sodexo
10.2023 - 05.2024

Hospitality Associate

Texas Roadhouse
05.2021 - Current

Youth Program Coordinator

Boys & Girls Clubs of America
06.2020 - 06.2023

Bachelor's - Criminal Justice

College of Saint Rose

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