Charlene O'Brien
Hamburg,NJ
Summary
Experienced and knowledgeable in the Early Care and Education field with over 20 years of various responsibilities. Extensive professional network of service providers and proven history of effective work with the NJ Department of Family Development and NJ Department of Child & Families within Child Care Resource and Referral agencies. Successfully orchestrated and implemented State Initiatives within multiple Child Care Centers while supporting data collection for the State.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Child Care Resource & Referral Service Coordinator
Child & Family Resources
Mount Arlington, NJ
02.2010 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with cross-functional team members to build and execute development plans.
- Developed strategies for cost optimization, process improvement and automation of shared services operations.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Participated in executive search initiatives when needed.
Education
Associate of Science - Business Management
Sussex County Community College
Newton, NJ05-2023
Skills
- Resource Utilization
- Accurate Recordkeeping
- Program Follow-Up and Assessment
- Needs Assessment
- Community Resource Expertise
- MS Office Expertise
- Content Management Expertise
- Data Analysis
Affiliations
- Chairman for NJ MAPS to Inclusive Child Care
- 1st Vice President of NJ Coalition of Infants and Toddlers (NJ CITE)
- Served as Vice President on two separate Department of Education SEPAGS (Special Education Parent Advisory Groups)
- Volunteer work for the Morris County Diaper Bank
Accomplishments
- Recent Graduate of the LEAD Morris, Chamber of Commerce 2023
- Awardee Recipient of Sheriff Gannon's Community Partnership Award 2023
Certification
- American Red Cross Certified Instructor
- Approved Trainer in NJCCSIS
- Advanced Trainer in the Nurtured Heart Approach
- Certified Trainer in ACT Raising Safe Kids
References
References available upon request.
Timeline
Child Care Resource & Referral Service Coordinator
Child & Family Resources
02.2010 - Current
Associate of Science - Business Management
Sussex County Community College
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