Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charlene Plummer

Wading River

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience
2014
2014
years of post-secondary education

Work History

Customer Service Representative

The Home Depot Super Store
Patchogue
02.2020 - 02.2025
  • Assisted customers in locating products throughout the store.
  • Resolved customer inquiries and complaints efficiently and professionally.
  • Provided product knowledge and recommendations to enhance customer experience.
  • Trained new staff on customer service protocols and store operations.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain inventory levels on shelves.

Education

High School Equivalent Diploma
Bellport, NY

Skills

  • Customer service
  • Product knowledge
  • Point-of-sale systems
  • Transaction processing
  • Team collaboration
  • Problem solving
  • Effective communication
  • Attention to detail
  • Adaptability to change
  • Time management
  • Multitasking and organization
  • Active listening

References

References available upon request.

Timeline

Customer Service Representative

The Home Depot Super Store
02.2020 - 02.2025

High School Equivalent Diploma
Charlene Plummer