Charlene Ratliff
Charter Communications Inc
Seminole,FL
9
years of professional experience
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Customer Service Representative
2 Years 1 Month- Assisted customers with product inquiries and order processing, enhancing overall positive customer experience.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Learned company policies to provide accurate information and support.
Sales Associate
5 Years 2 Months- Drove sales through exceptional customer service and product knowledge.
- Interacted with customers to understand their needs and preferences. to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
Merchandise Manager
2 Years- Dress mannequins to current fashion trends and coordinate with Department managers with stock and stock presentation.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Executed visual merchandising guidelines across all store departments, enhancing brand consistency and appeal.
- Collaborated with cross-functional teams to ensure alignment on promotional campaigns and visual displays.
- Built positive relationships with vendors for consistent and reliable supply of products.
Designer
2 Years 1 Month- Top sales for two consecutive years with over a million dollars a year.
- Established design guidelines to enhance brand consistency across all platforms and touchpoints, strengthening brand identity.
- Built corporate brands by designing cohesive looks that unified visual elements and reinforced brand messaging.
- Applied skill in color theory and composition to bring client visions to fruition.
- Finalized project details for client approval. for projects before rollout.
- Integrated accessibility features into designs, ensuring inclusive experiences that catered to users with varying abilities.
- Completed final touches for projects before rollout.
Office Manager
3 Years 8 Months- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Facilitated positive work environment, addressing employee concerns promptly and fostering a culture of mutual respect.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Education
Associate of Science - Business Administration
Associate of Science - Marketing
Skills
Customer relationship management
Customer engagement
Problem-solving
Teamwork and collaboration
Reliability in service
Organizational skills
Multitasking
Critical thinking
Active listening
Conflict resolution
Timeline
Customer Service Representative
Charter Communications Inc
07.2024 - CurrentRead More
Merchandise Manager
Kohl's Department Stores, Inc
06.2022 - 06.2024Read More
Designer
Floor and Decor
04.2021 - 05.2023Read More
Sales Associate
Home Depot
08.2019 - 10.2024Read More
Office Manager
ReMax First
08.2017 - 04.2021Read More
Kalamazoo Valley Community College
Associate of Science from Business Administration
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Kalamazoo Valley Community College
Associate of Science from Marketing
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