Charlene Reed
Lenexa,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. References available upon request.
Overview
17
17
years of professional experience
2004
2004
years of post-secondary education
Work History
Manager/Waitress/Barista/Salesperson
Martha’s Country Bakery
Astoria, New York
08.2008 - 03.2020
- Provided excellent customer service in a busy bakery environment.
- Assisted customers with menu selections and special dietary requests.
- Processed customer orders efficiently and accurately at the register.
- Maintained cleanliness and organization of dining and service areas.
- Trained new employees on service procedures and bakery offerings.
- Managed cash handling and balanced cash register at shift end.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic and bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Salesperson
JayDee Bakery
East Elmhurst, New York
08.2005 - 05.2008
- Assisted customers with product selection and provided exceptional service.
- Maintained cleanliness and organization of bakery displays and storage areas.
- Operated cash register and processed customer transactions efficiently and accurately.
- Restocked shelves with fresh baked goods to ensure availability.
- Monitored product quality and freshness, discarding items as needed.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
Sales Associate
Eldorado Jeans
Astoria, New York
05.2003 - 11.2006
- Assisted customers to find their correct style and size.
- Handled customer inquiries and resolved issues with professionalism.
- Trained new associates on store policies and customer service standards.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Organized the merchandise, unboxed new items, applied security and clothing tags.
Education
William Cullen Bryant H.S.
Queens, NYLaGuardia Community College
Long Island City, NYSkills
- Customer service
- Cash handling
- Management knowledge
- Work prolong hours
- Team player
- Employee training
- Organizational skills
- Beverage preparation
- Bilingual - Bengali/Hindi, limited Spanish
Timeline
Manager/Waitress/Barista/Salesperson
Martha’s Country Bakery
08.2008 - 03.2020
Salesperson
JayDee Bakery
08.2005 - 05.2008
Sales Associate
Eldorado Jeans
05.2003 - 11.2006
LaGuardia Community College
William Cullen Bryant H.S.