Charlene Rodriguez
Loxahatchee Groves,FL
Summary
Highly motivated account management professional with 2 years of experience in effectively managing customer relationships, providing exceptional service, and supporting sales efforts. Known for strong work ethic, adaptability, and excellent communication skills. Thrives in fast-paced environments. Excels at balancing multiple accounts while ensuring high levels of customer satisfaction. Results-driven Account Manager with strong communication and relationship-building abilities that contribute to success in driving business growth.
Overview
6
6
years of professional experience
Work History
Certified Nail Technician and Manager
Lox Nails & Spa
04.2023 - Current
- Developed loyal clientele base by cultivating strong relationships built on trust and quality of work.
- Ensured compliance with sanitation protocols, maintaining a safe and hygienic environment for all clients.
- Promoted salon services through engaging social media content, attracting new clientele.
- Streamlined appointment scheduling to maximize efficiency and accommodate more clients per day.
- Improved customer satisfaction by providing exceptional nail care services and maintaining a clean, organized work station.
- Contributed to team success by staying updated on industry trends and sharing knowledge with coworkers.
ACCOUNT MANAGER
Alphas Water Service
02.2023 - 04.2024
- Managed key customer accounts, ensuring consistent communication, problem resolution, and satisfaction across all service areas
- Provided comprehensive support for water system installations, including carbon filters, water softeners, and reverse osmosis units, to clients in residential and commercial sectors
- Facilitated the monthly service maintenance program, ensuring smooth operations for customer water systems
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Delivered personalized solutions to improve water quality, addressing individual client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
CUSTOMER SERVICE REPRESENTATIVE
Birthdays Planned
09.2018 - 11.2022
- Resolved customer inquiries and managed complaints through multiple communication channels, maintaining high satisfaction rates
- Collaborated with internal teams to ensure smooth order processing, billing, and technical support
- Collected and analyzed customer feedback to improve service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
ASSOCIATE OF ARTS IN APPAREL DESIGN -
Universidad Central De Las Villas
Bachelor of Education Spanish-Literature
Felix Varela University of Pedagogical Sciences
Skills
- English
- Spanish
- Team Collaboration
- Verbal and written communication
- Appointment management
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Problem Resolution
Skillslist
- Account Management
- Customer Service & Support
- Sales Proficiency
- Problem Resolution
- Client Relationship Building
- Bilingual Communication
- Team Collaboration
- Negotiation
- Problem-solving
- Data Analysis
- Time Management
References
Carlos Cassano, Owner, Alphas Water Service, (561) 313-2165
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Certified Nail Technician and Manager
Lox Nails & Spa
04.2023 - Current
ACCOUNT MANAGER
Alphas Water Service
02.2023 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Birthdays Planned
09.2018 - 11.2022
ASSOCIATE OF ARTS IN APPAREL DESIGN -
Universidad Central De Las Villas
Bachelor of Education Spanish-Literature
Felix Varela University of Pedagogical Sciences
Similar Profiles
San Juana MartinezSan Juana Martinez
Nail Technician at Vip Nails & Spa Salon / Allure Nails & Spa SalonNail Technician at Vip Nails & Spa Salon / Allure Nails & Spa Salon
Monica DevoreMonica Devore
Receptionist at Luxury Nails & SpaReceptionist at Luxury Nails & Spa
Paul KwonPaul Kwon
Receptionist / Web App Dev at Kiki Nails & SpaReceptionist / Web App Dev at Kiki Nails & Spa
Justin MuroJustin Muro
High-school-student at NAHigh-school-student at NA
Coy PauldinoCoy Pauldino
Sales Associate at AutoZoneSales Associate at AutoZone