Charlene San Martin
Nashville,United States
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at Brazilian Wax Studio. Excelled in order processing and sales development, achieving departmental goals through strategic planning. Demonstrated exceptional communication skills, leading to increased customer retention and loyalty. Maintains up-to-date industry knowledge, contributing to professional and timely client assistance. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Receptionist
Brazilian Wax Studio
06.2023 - Current
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Assisted in the planning and execution of company events for improved employee morale and client relations.
- Maintained up-to-date knowledge of industry practices by attending workshops, conferences, and continuing education courses relevant to receptionist administration duties.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Jani King The King Of Clean
05.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retail Sales Associate
Target
10.2021 - 05.2022
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced store reputation through effective communication and relationship-building with clients.
Retail Sales Associate
Tjmaxx
02.2021 - 10.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Bachelor of Science - Sales And Marketing Education
Middle Tennessee State University
Murfreesboro, TN05.2026
Associate of Science - Business Administration And Management
Columbia State Community College
Franklin, TN05.2024
Skills
- Order Processing
- Sales Development
- Contract Preparation
- Product Sales
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Receptionist
Brazilian Wax Studio
06.2023 - Current
Receptionist
Jani King The King Of Clean
05.2022 - 06.2023
Retail Sales Associate
Target
10.2021 - 05.2022
Retail Sales Associate
Tjmaxx
02.2021 - 10.2021
Bachelor of Science - Sales And Marketing Education
Middle Tennessee State University
Associate of Science - Business Administration And Management
Columbia State Community College
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