Charlene Smyth
Newport News,VA
Overview
38
38
years of professional experience
Work History
Staff Assistant
Electric Boat Corporation
Newport News, VA
12.1998 - 09.2020
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Collaborated cross-functionally to efficiently meet project demands and accomplish schedule targets.
- Boosted Manager's productivity by keeping office records current, well-organized and efficiently accessible for any need.
- Processed paperwork for security badges
Assistant
Mitsubishi Chemical Of America
Chesapeake, VA
06.1993 - 04.1998
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Managed and completed paperwork and overall office administration operations.
- Attended to office operations and required paperwork.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sales assistant for composite materials
Office Manager
Tower Law Group
Newport News, VA
02.1982 - 03.1993
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Developed standard operating procedures for all administrative employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained CRM database with customer updates and report generation.
Education
Bachelor of Arts - English
College of Charleston
Charleston, SCSkills
- Administrative Duties
- Office Supplies and Inventory
- Staff Mentoring
- Status Updates
- Document Control
- Staff Oversight
- Employee Timesheet Processing
- Organization and Planning
- Guest Services
- Business Correspondence
- Clerical Support
- Customer Communication
- Workflow Processes
- Document Coordination
- Proper Staffing
- Customer Retention
- Operational Efficiency
- Special Audit Assignment
- PowerPoint Presentations
Timeline
Staff Assistant
Electric Boat Corporation
12.1998 - 09.2020
Assistant
Mitsubishi Chemical Of America
06.1993 - 04.1998
Office Manager
Tower Law Group
02.1982 - 03.1993
Bachelor of Arts - English
College of Charleston