Customer Service Representative 21 Years 3 Months Accustaff/Fusco Employment Agency | 03.2005 - 06.2026
Managed high-volume calls, ensuring timely responses to customer requests and concerns.
Resolved customer inquiries through effective communication and problem-solving techniques.
Provided product information and support, enhancing customer satisfaction and retention rates.
Collaborated with team members to streamline processes, improving overall service efficiency.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
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Customer Service Representative 2 Years 9 Months Sholz Auto Group | 06.2002 - 03.2005
Answering multiple phones and forwarding calls to appropriate staff member.
Establish and maintain files and tracking system.
Filed, faxed and scanned document as requested.
Knowledge of all aspects of car registrations and procedures.
Recorded daily deliveries of all automobiles.
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Assistant Manager 15 Years 9 Months Aramark Services | 09.1986 - 06.2002
Developed training programs that improved staff performance and reduced onboarding time.
Led operational efficiency initiatives to enhance service delivery and improve customer satisfaction.
Implemented quality control measures that enhanced compliance with health and safety regulations.
Oversaw inventory management processes, ensuring accuracy and timely replenishment of supplies.
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