Professional Summary
Overview
Work History
Education
Skills
Timeline

Charlene Watson

Accustaff/Fusco Employment Agency
Troy,NY
40
years of professional experience

Dedicated Customer Service Representative with a proven track record in enhancing customer satisfaction through effective problem-solving and communication. Experienced in managing high-volume calls and streamlining processes to improve service efficiency.

Work History

Customer Service Representative

21 Years 3 Months
Accustaff/Fusco Employment Agency | 03.2005 - 06.2026
  • Managed high-volume calls, ensuring timely responses to customer requests and concerns.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Provided product information and support, enhancing customer satisfaction and retention rates.
  • Collaborated with team members to streamline processes, improving overall service efficiency.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Customer Service Representative

2 Years 9 Months
Sholz Auto Group | 06.2002 - 03.2005
  • Answering multiple phones and forwarding calls to appropriate staff member.
  • Establish and maintain files and tracking system.
  • Filed, faxed and scanned document as requested.
  • Knowledge of all aspects of car registrations and procedures.
  • Recorded daily deliveries of all automobiles.

Assistant Manager

15 Years 9 Months
Aramark Services | 09.1986 - 06.2002
  • Developed training programs that improved staff performance and reduced onboarding time.
  • Led operational efficiency initiatives to enhance service delivery and improve customer satisfaction.
  • Implemented quality control measures that enhanced compliance with health and safety regulations.
  • Oversaw inventory management processes, ensuring accuracy and timely replenishment of supplies.

Education

No Degree - Special Education

York College | Jamaica, NY

Skills

Customer service
Data entry
Call management
Customer relations
Problem resolution
Relationship building
Critical thinking
Active listening

Timeline

Customer Service Representative

Accustaff/Fusco Employment Agency
03.2005 - 06.2026Read More

Customer Service Representative

Sholz Auto Group
06.2002 - 03.2005Read More

Assistant Manager

Aramark Services
09.1986 - 06.2002Read More

York College

No Degree from Special Education
Read More
Charlene Watson