Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARLENE WEBER

Spring,Tx

Summary

Enthusiastic, energetic, self-motivated professional with many years of administrative assistance, and customer service experience Known as a “leader” who is very dependable, able to assess the need and meet deadlines Great team player and excellent communicator who takes initiative and thrives on challenges

Overview

9
9
years of professional experience

Work History

Surgical Coordinator

Kelsey Seybold
Houston, Texas
03.2023 - Current
  • Scheduled pre-operative appointments with patients, obtained consent forms and collected necessary insurance information.
  • Coordinated surgical schedules and ensured timely patient preparations.
  • Communicated with surgeons, nurses, and patients to facilitate effective care.
  • Assisted in coordinating surgical supplies and equipment for operations.

PSR

Village Medical
10.2020 - 04.2022
  • Handle Inbound and Outbound calls establish rapport.
  • Provide patient information on annual visit.
  • Use call tracking/monitoring system to document calls.
  • Process benefits enrollment for open enrollment and status change
  • Maintain great customer service skills.
  • Contracted

PSR

Triwest Healthcare Alliance
07.2016 - 04.2019
  • Handle inbound and Outbound call daily learned organizational processes, policies and procedures with minimal ramp-up time.
  • Provided measurable results in areas of customer services and data reporting with clients and vendors.
  • Responsible for providing analysis reports on daily, weekly, monthly, and annually basis.
  • Perform filing, data management, drafting and editing short office memos and Pre-Authorizations
  • Assuring office is neat, and stocked with necessary tools for functionality.
  • Coordinating veterans care with outside providers
  • Scheduling appointments and sending medical documentation

Education

Diploma -

Booker T. Washington High School
New Orleans, LA

Associate in Science - Business and Healthcare Management

Southern University New Orleans
New Orleans, LA

Skills

  • Office Experience - General, Scheduling, Telephone Skills, Typing, Documentation Skills, Meeting Planning, Verbal Communication, Written Communication, Dependability, Attention to Detail, Administrative Writing Skills
  • Computer Skills – Proficient in Windows Operating Systems and Microsoft Office
  • Surgical scheduling

References

References available upon request.

Timeline

Surgical Coordinator

Kelsey Seybold
03.2023 - Current

PSR

Village Medical
10.2020 - 04.2022

PSR

Triwest Healthcare Alliance
07.2016 - 04.2019

Diploma -

Booker T. Washington High School

Associate in Science - Business and Healthcare Management

Southern University New Orleans

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