Charlene Rene Williams
Browns Summit,NC
Summary
A seasoned Triage Case Management Nurse with a proven track record at Accordant/CVS Health, I excel in telehealth services and demonstrate exceptional communication skills. Spearheaded the launch of a new patient care program, significantly enhancing patient outcomes through innovative care plan implementation and meticulous attention to detail. Proficient in Epic, I thrive in both team and independent settings, ensuring optimal healthcare delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Triage Case Management Nurse
Accordant/CVS Health
High Point, NC
01.2020 - Current
- Successfully assisted with implementing the new role within the organization.
- The first registered nurse to deliver the new program to patients.
- Ongoing education provided to the organization on the crucial role of the triage nurse.
- Took on the role of preceptor and mentor for nurses within the company, offering support in navigating the triage nurse position.
- Explore areas for enhanced efficiency in the role of triage nurse through collaboration with leaders.
- Deliver exceptional care telephonically to a diverse range of patients including those with Medicare, Medicaid, and commercial insurance.
- Provide comprehensive evaluations after ED visits and hospital discharges to determine and support optimal healthcare services.
- Successfully manage multiple tasks simultaneously while prioritizing urgent needs to physicians or other healthcare providers.
- Ensure that all documentation is accurate and up-to-date according to established guidelines.
- Contribute to enhancing patient outcomes through participation in quality improvement initiatives.
Certified Nurse Case Management
Accordant/CVS Health
High Point, NC
08.2012 - 01.2020
- Facilitate interdisciplinary team care coordination and medical management of patients recently discharged from hospital and skilled nursing facilities
- Delivered care to Medicare, Medicaid, and commercially enrolled patients
- Collect the necessary medical and social information to ensure comprehensive decisions are made which ensure the safety and well-being of the patient
- Act as an advocate for patients and coordinate care services with interdisciplinary team
- Prioritized and implemented age-appropriate care plans according to determined medical diagnoses
- Conducted thorough analysis of case documentation for high-cost report
- Demonstrated the ability to effectively multitask while ensuring exceptional care quality.
- Assisted in the mentoring and training of newly recruited case management nurses
Nurse Navigator
Accordant/CVS Health
High Point, NC
08.2010 - 08.2012
- Collaborated with a pharmaceutical company to monitor and provide education and manage care of patients receiving new FDA-approved medication
- Served as the main nurse in charge of a high prescribing physician.
- Coordinated with physicians, nurses, and other staff to ensure quality patient care.
- Streamlined the process of booking patient appointments, educational meetings, and follow-up visits.
- Ongoing telephone monitoring of assigned patients
- Multi-disciplinary collaboration regarding patient needs and outcomes daily
- Ensured familiarity with the latest laws, regulations, policies, and procedures.
- Established strong relationships with patients, families, providers, payers, and other stakeholders to ensure seamless interaction.
Health Management Nurse
Accordant/CVS Health
High Point, NC
09.2006 - 08.2010
- Rendered nursing care to patients with diverse medical conditions and treatments.
- Continuously evaluated patients' condition and needs via telephone for prompt identification of any changes.
- Increased communication effectiveness within the healthcare team through active involvement in interdisciplinary meetings.
- Educated patients on their medical condition, treatment plans, and self-care management techniques.
- Guided new employees regarding policies and procedures within the organization.
- Delivered compassionate care to increase comfort and psychological, social, and spiritual well-being.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance the continuum of care.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Educated patients, caregivers and families on diagnoses, treatment options and disease prevention.
- Responded quickly and effectively to changes in condition or response to treatment.
Education
Bachelor of Science - Nursing
University of North Carolina Greensboro
Greensboro, NCAssociate of Applied Science - Nursing
Guilford Technical Community College
Jamestown, NCSkills
- Telehealth Services
- Care plan implementation
- Workflow and patient management
- Great communication skills and works well within a team or independently
- Strong attention to detail
- Consistency
- Flexibility
- Proficient in the use of Epic and other EMR systems
- Skilled in the use of Microsoft Office
Certification
Certified Case Manager
Timeline
Triage Case Management Nurse
Accordant/CVS Health
01.2020 - Current
Certified Nurse Case Management
Accordant/CVS Health
08.2012 - 01.2020
Nurse Navigator
Accordant/CVS Health
08.2010 - 08.2012
Health Management Nurse
Accordant/CVS Health
09.2006 - 08.2010
Bachelor of Science - Nursing
University of North Carolina Greensboro
Associate of Applied Science - Nursing
Guilford Technical Community College
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