Charlene Y. Calhoun
Camby
Summary
Results-oriented and strategic accounting professional with an MBA and over 10 years of experience in government accounting, financial management, and leadership. Proven ability to lead high-performing teams, streamline processes, and ensure compliance with federal regulations. Expertise in accounts maintenance, financial analysis, and process improvement, with a strong track record of successfully managing multi-billion-dollar accounts and resolving complex financial discrepancies.
Overview
12
12
years of professional experience
Work History
Branch Chief, GS-12
DFAS, Accounts Maintenance & Control Army/Air Force
Indianapolis, IN
03.2024 - Current
- Translate organizational vision into team priorities, consistently exceeding OBM and FinOps metric targets.
- Champion a respectful, inclusive, and high-performance culture, leading to improved employee engagement based on OAS and FEVS feedback.
- Enhance operational efficiency by integrating root cause analysis and standardizing workloads with a new SOP.
- Establish robust internal controls and lead preparations for SSAE and financial audits, ensuring full compliance.
- Guide the team through organizational change and business transformation initiatives (FBwT) to reduce manual touchpoints.
Accountant, GS-11
DFAS
Indianapolis, IN
05.2020 - 03.2024
- Identified, analyzed, and resolved over $8M in aged DCAS failed IDOCS for FY16/17 by collaborating with Accounts Payable and Receivable.
- Authored a desktop guide, "How to Process Credit Memos and Clear to Cash," empowering the team to process transactions independently.
- Collaborated with Army commands to restore funding erroneously drawn down, ensuring proper financial reporting.
- Processed over 2,200 bills totaling over $2 billion with high accuracy.
Accounting Technician, GS-7
U.S. Customs & Border Protection, Payroll
Indianapolis, IN
01.2019 - 03.2020
- Managed and processed all income withholding orders for child support, creating Remedy tickets for tracking.
- Served as the primary point of contact for employees with complex child support issues, providing timely resolutions.
- Developed and implemented Standard Operating Procedures (SOPs) for child support processing within the payroll division.
- Organized and maintained electronic files for employee income withholding orders, improving record-keeping and accessibility.
Lead Accounting Technician, GS-06
DFAS, Accounts Payable Directorate
Indianapolis, IN
04.2019 - 12.2019
- Provided guidance and leadership to a team managing workloads across three different systems.
- Led the resolution of over 42 overaged invoices without receiving reports (IWORR) in a single month.
- Conducted reconciliations and analysis in Sentry, PIEE, WAWF, CDR, EDA, SAM.GOV, BEIS/CEFT, and GFEBS.
- Created daily reporting for problem invoices using Excel for the Branch Chief.
Acting Lead Technician/Accounting Technician, GS-05
06.2017 - 04.2019
- As Acting Lead, distributed and balanced workload, ensuring timely accomplishment of tasks.
- Trained and instructed junior employees on procedures, policies, and directives.
- Served as a Certifying Official, responsible for verifying, balancing, and reconciling supporting documentation.
- Analyzed and researched accounting data from Sentry and CMS to prepare recurring and special reports.
Deed’s Specialist
Marion County Assessor’s Office
Indianapolis, IN
12.2014 - 06.2017
- Reviewed and processed deeds to accurately document ownership and changes in ownership in the property tax system.
- Identified and accurately processed parcel splits and combinations.
- Collaborated with other departments to process deed transfers and ensure data accuracy.
Tax Sale Specialist
Marion County Auditor’s Office
Indianapolis, IN
09.2013 - 12.2014
- Processed legal documents with the Marion County Circuit Court for the sale and deeding of tax-sale-eligible properties.
- Testified in court on behalf of the Auditor regarding tax sale processes.
- Managed all required mailings, organized returned mail, and maintained files for tax sale properties.
- Processed payments, released tax liens, and handled surplus claims.
Education
DCAP (DFAS Career Acclimation Program) -
DFAS
Indianapolis07.2023
MBA - Accounting
Salem University
Salem, WV08.2020
BS - Business & Accounting, Concentration: Accounting
Salem University
Salem, WV05.2019
AS - Human Services (Social Work)
Ivy Tech Community College
Indianapolis, IN06.2014
Skills
- Financial Systems: GFEBS, DCAS, Sentry, PIEE, WAWF, CDR, EDA, BEIS/CEFT, CMS
- Accounting Principles: GAAP, CFO Act of 1990
- Leadership: Team Leadership, Performance Management, Employee Engagement, Change Management
- Process Improvement: Root Cause Analysis, SOP Development, Workflow Standardization
- Compliance & Risk Management: Internal Controls, SSAE Audits, PII Protection
- Software: Microsoft Office Suite (Advanced Excel)
Timeline
Branch Chief, GS-12
DFAS, Accounts Maintenance & Control Army/Air Force
03.2024 - Current
Accountant, GS-11
DFAS
05.2020 - 03.2024
Lead Accounting Technician, GS-06
DFAS, Accounts Payable Directorate
04.2019 - 12.2019
Accounting Technician, GS-7
U.S. Customs & Border Protection, Payroll
01.2019 - 03.2020
Acting Lead Technician/Accounting Technician, GS-05
06.2017 - 04.2019
Deed’s Specialist
Marion County Assessor’s Office
12.2014 - 06.2017
Tax Sale Specialist
Marion County Auditor’s Office
09.2013 - 12.2014
MBA - Accounting
Salem University
BS - Business & Accounting, Concentration: Accounting
Salem University
AS - Human Services (Social Work)
Ivy Tech Community College
DCAP (DFAS Career Acclimation Program) -
DFAS
Awards
Received the FY 20 Enterprise Services JAC Superior Achievement Award for improving customer service resolution timeliness.