Charlene Young
New York
Summary
Results-driven administrative professional with a strong background in Human Resources Administration, specializing in case auditing and compliance monitoring. Enhances client relations and service coordination to ensure timely access to essential programs. Experienced in data analysis and team supervision, delivering accurate reports and promoting collaboration.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Principal Administrative Associate lll
Human Resources Administration
New York
10.2025 - Current
- Audited Reynolds cases for timeliness and handling of immediate needs, facilitating expedited SNAP program access.
- Reviewed case file information in paperless office system and welfare management system to ensure accurate and timely verification of eligibility factors.
- Conducted audits on FHEPS and city FHEPS cases to validate correct rent budgeting compliance.
- Analyzed WMS data to assess appropriateness and accuracy of system-generated outputs based on SNAP case activity view.
- Conducted additional process reviews, maintaining compliance with standards.
Principal Administrative Associate II
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
New York
12.2015 - 10.2025
- Functioned as chief liaison between housing court and legal service providers to promote seamless service delivery.
- Informed clients and tenants about legal services available at housing court to facilitate access to support.
- Facilitated expedited responses for emergency rental assistance referrals.
- Resolved issues related to rental assistance payments and benefits, ensuring timely support for clients.
- Made referrals to appropriate legal service providers based on client needs.
- Compiled daily reports in Microsoft Excel and Word to maintain accurate records for streamlined operations.
- Researched data through WMS to track rental payments made to landlords.
Principal Administrative Associate I
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
New York
10.2012 - 12.2015
- Supervised team of 10 ESIII workers in reviewing emergency housing approvals, ensuring timely assistance for rent arrears and new homeless housing.
- Reviewed recommendations from DHS, LINC, and NYCHA programs to establish permanent housing for city residents.
- Assessed landlord complaints regarding non-tenant payments and evaluated relevant recommendations.
- Trained staff on updated housing and homeless services policies, enhancing team knowledge and service delivery.
- Prepared daily and weekly statistical reports to evaluate program effectiveness and inform decision-making.
- Monitored job performance to ensure compliance with time and leave regulations.
- Conducted evaluations to confirm adherence to time and leave policies among staff.
Eligibility Specialist III (HASA)
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
New York
04.2007 - 10.2012
- Interviewed applicants to evaluate eligibility for HASA program, ensuring compliance with program requirements.
- Guided participants in preparing recertification applications for cash SNAP benefits and medical insurance, enhancing access to vital resources.
- Completed documentation with CBCFA and CSA, facilitating timely processing of applications.
- Scanned and indexed relevant documents for easier access.
Eligibility Specialist II
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
New York
11.2005 - 04.2007
- Reviewed and confirmed participant medical recertification mail-in renewals to meet financial eligibility standards.
- Evaluated client eligibility for public assistance programs and services.
- Reviewed applications and supporting documents for completeness and accuracy.
- Conducted interviews to gather client information and assess needs.
Education
B.A. - Criminal Justice
Mercy College
Bronx, NY06-2006
Skills
- Regulatory compliance
- Policy administration
- Data analysis
- Client relations
- Team supervision
- Critical thinking
- Effective communication
- Time management
Certification
Family Independence Administration Supervisory Training Academy
Timeline
Principal Administrative Associate lll
Human Resources Administration
10.2025 - Current
Principal Administrative Associate II
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
12.2015 - 10.2025
Principal Administrative Associate I
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
10.2012 - 12.2015
Eligibility Specialist III (HASA)
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
04.2007 - 10.2012
Eligibility Specialist II
CITY OF NEW YORK HUMAN RESOURCES ADMINISTRATION
11.2005 - 04.2007
B.A. - Criminal Justice
Mercy College