Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Esqueda

Phoenix,AZ

Summary

Dedicated professional with a strong work ethic and proven adaptability in fast-paced environments. Effective communicator with keen attention to detail, consistently delivering high-quality results. Ability to exceed expectations both independently and as part of a team. Eager to contribute skills and experience to a dynamic organization.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Special Credits Sr. Specialist lll

JPMorgan Chase Bank
Tempe, Arizona
08.2023 - 08.2025
  • Identified customer needs promptly and efficiently to enhance service delivery.
  • Provided administrative support for bank officers to streamline operations.
  • Processed incoming checks and wire transfers, ensuring accuracy and timeliness.
  • Conducted title searches and requested appraisals for commercial and residential properties.
  • Pulled UCC, flood searches, LexisNexis, bankruptcy, phase one, SCRA, and PACER reports.
  • Managed vendor invoice payments for the department.
  • Processed releases of bank collateral in compliance with regulations.
  • Verified real estate tax and insurance payments for all collateral assets.
  • Notary for my department
  • Managed SCRA and Customer accounts going into default.
  • Worked monthly reports: CDN,FIRREA,FDM,ICRD,TABLEAU, CREDIT & PROFILE
  • Systems used: PMCS,VLS,CMS,SCRA,CAMP,SBA,SPEEDPAY,RECOVERY ONE,APSTAR,CAFS,ENTERPRISE,AURORA & CUSTOMER ASSIST & SHAREPOINT.

Special Credits Sr. Specialist l

JPMorgan Chase Bank
Phoenix, AZ
02.2013 - 08.2023
  • Processed incoming checks to ensure accuracy and timeliness.
  • Served as notary for department, handling document verification.
  • Managed vendor invoices for appraisals, ensuring prompt payment processing.
  • Ordered and maintained collateral files while conducting account research.
  • Answered inbound customer calls to resolve inquiries efficiently.
  • Opened and distributed incoming mail, facilitating timely correspondence.
  • Processed Ohio lien letters, deferrals, and deferral decline letters.
  • I used the SharePoint site to complete daily bank tasks in a timely manner.
  • I worked on SCRA accounts.
  • Ordered checks for the department officer's re: appraisals, taxes, and office supplies.supplies.
  • Worked in Auto Finance inbound call center 2/13 to 3/15.
  • System's used: PMCS,SCRA,VLS,CMS,AURORA,ENTERPRISE,APSTAR,CONCUR,RECOVERY ONE & CUSTOMER ASSIST

Senior Customer Support Officer

JPMorgan Chase Bank
Phoenix, AZ
01.2001 - 11.2012
  • Efficiently resolved customer inquiries through prompt handling of inbound calls.
  • Conducted thorough research and maintained accuracy on customer accounts.
  • Managed incoming mail by organizing and distributing effectively.
  • Processed check and cash payments to ensure accurate transactions.
  • Reconciled customer bank accounts to maintain financial integrity.
  • Copied, faxed, and responded to daily emails to facilitate communication.
  • Processed and mailed customer bank statements in a timely manner.
  • Trainer for new employees in my department.

Education

Banking Certificate - Banking And Finance

American Teller Schools
Phoenix, AZ
06-1993

GED -

Alhambra High School
Phoenix, AZ
05-1986

Skills

  • Customer relationship management
  • Invoice processing
  • Regulatory compliance
  • Document verification
  • Title searching
  • Financial reporting
  • Time management
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Risk management
  • Workflow automation
  • Customer relations
  • Maintenance and repair
  • Vendor management
  • Organizational skills
  • Report exceptions
  • Cash handling

Certification

  • Notary

Timeline

Special Credits Sr. Specialist lll

JPMorgan Chase Bank
08.2023 - 08.2025

Special Credits Sr. Specialist l

JPMorgan Chase Bank
02.2013 - 08.2023

Senior Customer Support Officer

JPMorgan Chase Bank
01.2001 - 11.2012

Banking Certificate - Banking And Finance

American Teller Schools

GED -

Alhambra High School

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