Charlene Hardy
Seattle,WA
Summary
Skilled administrative professional dedicated to enhancing mailroom operations. Managed a team to improve document distribution processes, leading to increased collaboration across departments. Engaged with executive leadership on key documents and upheld current mailroom standard operating procedures.
Overview
1
1
Certification
37
37
years of professional experience
Work History
Mailroom Lead
Oak Harbor Capital LLC
10.2010 - 07.2026
- Supervised mailroom operations, managing mailroom clerk and front desk to ensure efficient workflow.
- Developed and implemented process for scanning and distributing mail to onsite and remote executives and attorneys, enhancing communication efficiency.
- Ensure that mailroom SOPs are updated and implemented.
- Liaised with executive leadership on critical documents and office supplies, ensuring timely access to necessary resources.
- Provides support for multiple departments onsite and remotely.
- Liaises with the building's property manager on office security, janitorial services, and employee parking.
- Executed weekly bank deposits for the accounting department.
- Provided notary services for legal documents in the office
Mailroom Coordinator
Oak Harbor Capital LLC
09.2007 - 10.2010
- Liaised with the USPS, FedEx, and UPS to ensure that mail was picked up and delivered on time.
- Managed inventory of mailing materials and office supplies, supporting uninterrupted mailroom functions.
- Troubleshot mailroom equipment and coordinated with vendor for timely service and repairs, minimizing downtime.
- Assisted Office Manager in updating and documenting mail processing, document scanning, filing, and overnight delivery service, ensuring smooth operations.
- Managed front desk operations by greeting visitors and handling inquiries.
Fax Clerk
Kirkpatrick Lockhart Preston Gates & Ellis LLP
02.2006 - 09.2007
- Received and distributed high volume of incoming faxes to ensure timely communication.
- Assisted in sorting and delivering incoming mail to support efficient operations.
- Scheduled messenger pick-up and delivery to facilitate prompt logistics.
- Received and logged packages for in-house delivery.
- Provided support to receptionist during peak times.
File Management Coordinator
Longs Drugs
07.2005 - 02.2006
- Audited price changes daily to maintain accurate pricing for regular, promotional, and special sale merchandise.
- Distributed marketing materials and communicated in-store specials, enhancing customer awareness.
- Resolved customer inquiries and complaints promptly to improve customer satisfaction.
Assistant Director
Game Crazy
10.2003 - 07.2005
- Supported Store Manager in recruiting and onboarding new employees to enhance team readiness.
- Managed opening and closing procedures, ensuring operational efficiency while conducting daily physical inventory and processing cash deposits and change orders.
- Managed daily operations and ensured compliance with company policies.
- Coordinated staff schedules to optimize workflow and service delivery.
- Developed training programs for new employees on store procedures.
Store Manager
Electronics Boutique
05.1989 - 03.2003
- Trained boutique staff to improve customer service experience.
- Executed inventory control, monitored stock levels and sales activity, and ensured accurate records of shipping and receiving.
- Managed daily store operations and ensured smooth workflow.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels effectively.
Education
Some College (No Degree) -
Seattle Central Community College
Seattle, WASkills
- Mailroom management
- Mail processing
- Document scanning
- Mail logistics
- Equipment troubleshooting
- Process development
- Vendor liaison
- Time management
- Document handling
- Customer service
- Teamwork and collaboration
- Communication effectiveness
Certification
Licensed Notary Public for the State of Washington: Commission expires January 28, 2030
Timeline
Mailroom Lead
Oak Harbor Capital LLC
10.2010 - 07.2026
Mailroom Coordinator
Oak Harbor Capital LLC
09.2007 - 10.2010
Fax Clerk
Kirkpatrick Lockhart Preston Gates & Ellis LLP
02.2006 - 09.2007
File Management Coordinator
Longs Drugs
07.2005 - 02.2006
Assistant Director
Game Crazy
10.2003 - 07.2005
Store Manager
Electronics Boutique
05.1989 - 03.2003
Some College (No Degree) -
Seattle Central Community College