Charlenette Johnson

• Operated vehicle in accordance with applicable laws and regulations.
• Assisted customers with inquiries regarding postal services and regulations.
• Provided excellent customer service while interacting with customers on route.
• Organized mail for delivery in a timely manner according to established routes and schedules.
• Followed established protocols for secure package delivery at customer locations.
• Verified accuracy of addresses before delivering mail or parcels.
• Ensured proper handling of fragile packages requiring special care.
• Delivered mail and packages to rural residences, businesses, and post office boxes.

Verified insurance

• Verified accuracy of customer information by collecting and inputting data into system.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.

• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Scanned documents into the appropriate medical records according to established policies and procedures.
• Answered patient questions regarding registration and insurance processes.
• Responded promptly to telephone inquiries from patients, families, and staff members.
• Maintained a positive attitude while interacting with patients and families during difficult situations.
• Provided assistance to patients in completing necessary forms for admission.
• Entered data into the electronic health record system accurately.
• Processed payments, collected co-payments and deposits from patients.
• Assisted in training new registrars on departmental policies and procedures.
• Collaborated with other departments such as laboratory, radiology, and pharmacy when verifying patient information.