Charles Adkinson

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Determined need for and added fuel, coolants, lubricants and ignition aids.
• Performed pre-shift safety inspections on equipment before operating.
• Operated variable hand and foot controls to govern speed, gearing and dumping.
• Adhered to and followed road safety rules and regulations.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Responsible for loading equipment/catering carts onto trucks

• Each group of carts is assembled according to the type and size of the flight for which they are being used

• Driving a box truck to and from the aircraft

• Responsible for moving equipment from the truck to the aircraft galley

• Interacts with the airline representatives at the aircraft, communicates by radio to supervisors and dispatchers and performs truck pre-trip inspections as required

• All activities must be accomplished according to customer guidelines and while adhering to safety regulations

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.