Charles Aguilera
Portage,IN
Summary
Dynamic and adaptable professional with extensive experience in diverse roles, from Groundman at Pacific Rail Services to customer-focused positions in the food service industry. Demonstrates meticulous attention to safety and efficiency, alongside strong verbal communication and teamwork skills. Proven track record of enhancing customer satisfaction and operational productivity through effective team contribution and independent work.
Overview
6
6
years of professional experience
Work History
Groundman
Pacific Rail Services
10.2023 - Current
- Safely climbed rail cars and proceeded to lock/unlock train’s accurately
- Managed trailer loading operations in coordination with the crane operator.
- Placed twist locks in all 4 corners to allow the crane operator to safely place containers
- Performed double-check procedures to verify safe train departure.
- Use a tablet to communicate with crane operators to start work orders
- Ensured proper loading of containers.
- Removed twist locks for the removal of containers
Barback
Radius
07.2023 - 10.2023
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments, and snacks.
- Validated age requirements for bar access through thorough ID inspections.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders effectively to improve customer experience.
- Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers/supervisors
Stocker
Menards
02.2023 - 07.2023
- Answered customer questions and provided detailed product information.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Crew Member
Crumbl Cookies
09.2022 - 01.2023
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Steel Painter
Industrial Steel Construction
07.2022 - 10.2022
- Painted surfaces using brushes, spray guns, and paint rollers.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Conducted final work check to assess quality and make corrections if necessary.
- Followed safety procedures and properly used protective gear while painting.
Roofer
B&l Sheet Metal
02.2022 - 06.2022
- Inspected problem roofs to determine best repair procedures.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Ensured safety compliance on job sites by thoroughly training team members on proper equipment usage, hazard recognition, and fall protection measures.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Cleaned up work areas upon completion of projects.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
Overnight Stocker
Lowes Home Improvment
05.2021 - 03.2022
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Kept work areas neat, clean and free from debris.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Stocked shelves to match planogram images and instructions.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Crew Member
Avers Pizza
06.2020 - 05.2021
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new team members on procedures, customer service, and sales techniques.
Crew
McDonald's
07.2018 - 05.2019
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
High School Diploma -
06.2017
Skills
Adaptable to Change
Effective Time Management
Working around machinery
Outdoor Work Experience
Physical Stamina
Psychical strength
Meticulous Attention
Strong Verbal Communication
Effective Team Contribution
Independent Work
Consistent Work Commitment
Timeline
Groundman - Pacific Rail Services
10.2023 - Current
Barback - Radius
07.2023 - 10.2023
Stocker - Menards
02.2023 - 07.2023
Crew Member - Crumbl Cookies
09.2022 - 01.2023
Steel Painter - Industrial Steel Construction
07.2022 - 10.2022
Roofer - B&l Sheet Metal
02.2022 - 06.2022
Overnight Stocker - Lowes Home Improvment
05.2021 - 03.2022
Crew Member - Avers Pizza
06.2020 - 05.2021
Crew - McDonald's
07.2018 - 05.2019
Portage High School - High School Diploma,
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