Summary
Overview
Work History
Education
Skills
References
Timeline
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CHARLES ALLEN

CHARLES ALLEN

Van Buren,AR

Summary

Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

14
14
years of professional experience

Work History

General Manager

America's Car Mart Inc.
01.2017 - Current
  • Implemented changes in procedure to streamline sales process
  • Influenced decisions regarding operational functions
  • Oversight of daily process of sales management
  • Responsible for sales associates through weekly meetings
  • Trained associates through role playing exercises and situational analysis.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Sales Manager

Breeden Ram Truck Center
01.2015 - 01.2017
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

GENERAL MANAGER

America's Car Mart Inc.
11.2010 - 01.2015
  • Purchased and evaluated all vehicles
  • Organized budgets on monthly and yearly basis
  • Finance Officer
  • Collections and Repossession agent
  • Established relationships with key business leaders
  • Coordinated activities for community organizations
  • Responsible for Human Resource functions
  • Evaluated associates for promotion and termination
  • Motivated and engaged sales associates to surpass sales goals
  • Successfully restructured and implemented new sales process
  • Strategized with clients on financial decisions.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Evening Program Staff

Capstone Treatment Center
11.2010 - 01.2015
  • Coordinated specific needs of residents with respective therapist
  • Continuously monitored residents at all times
  • Assisted residents in completion of education in classroom setting
  • Administration and logging of all residence medications.

Distribution Order Filling Manager

Walmart Logistics DC 6018
05.2010 - 11.2010
  • Trained and Supervised new associates in the area
  • Conducted the interview process for potential new hires
  • Assured accuracy in order filling for 114 Walmart locations
  • Coordinated with store managers to assure excellent customer service
  • Daily placement of associates to ensure their success.

Education

Sociology, business -

Southern Arkansas University
Magnolia, AR

BA, General studies -

Harding University
Searcy, AR

Car Mart manager training program
02.2010

Wal-Mart Leadership training and evaluation course
07.2004

Skills

  • Creation and direction of community service projects
  • Exceptional experience forming relationships
  • Trained in Crisis Prevention and Intervention
  • CPR Certified
  • Program Administration
  • Business Administration
  • Account Management
  • Customer Retention
  • Schedule Management

References

  • Brad Martin, Commercial Loans officer, Citizens Bank, Van Buren, AR, (479)461-9169
  • Sarah Cummings, Director of Operations and Trainer, Dale Carnegie, Little Rock, AR, (501)766-6707
  • Kenny Hollomon, Vice President of Lending, First Western Bank, Fort Smith, AR, (479)675-6470

Timeline

General Manager

America's Car Mart Inc.
01.2017 - Current

General Sales Manager

Breeden Ram Truck Center
01.2015 - 01.2017

GENERAL MANAGER

America's Car Mart Inc.
11.2010 - 01.2015

Evening Program Staff

Capstone Treatment Center
11.2010 - 01.2015

Distribution Order Filling Manager

Walmart Logistics DC 6018
05.2010 - 11.2010

Sociology, business -

Southern Arkansas University

BA, General studies -

Harding University

Car Mart manager training program

Wal-Mart Leadership training and evaluation course

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CHARLES ALLEN