Charles Allen
Pinson
Summary
Dynamic Operations Manager with a proven track record at SPECTRA Software, enhancing operational efficiency and employee performance. Excelled in problem-solving and team leadership, achieving higher retention rates and significantly reducing workplace accidents. Skilled in operations management and customer service, adept at fostering strong client relationships and driving successful project completions.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
OPERATIONS MANAGER
SPECTRA Software
06.2011 - 01.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
OPERATIONS MANAGER
TAW Scenarios
2000 - 2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Education
Bachelor of Science - Business Management
UNIVERSITY OF MARYLAND (Annex)
Gelnhausen, Germany (US Army)Neuro Linguistic Programing (Master Cert)
Academy of Modern Applied Psychology
Dunfermline, ScotlandArtificial Intelligence (AI) Prompt Engineering
PLACE HOLDER
Vanessa Van Edwards
01-2021
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
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Languages
English
Native or Bilingual
German
Limited Working
Spanish
Limited Working
Timeline
OPERATIONS MANAGER
SPECTRA Software
06.2011 - 01.2024
OPERATIONS MANAGER
TAW Scenarios
2000 - 2012
Bachelor of Science - Business Management
UNIVERSITY OF MARYLAND (Annex)
Neuro Linguistic Programing (Master Cert)
Academy of Modern Applied Psychology
Artificial Intelligence (AI) Prompt Engineering
PLACE HOLDER
Vanessa Van Edwards
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