Charles Alvarado
South Bend,IN
Summary
Motivated individual seeking full time employment in Computer Science with an innovative employer allowing opportunities for advancement and continuing education. Friendly Help Desk Technician 4 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
4
4
years of professional experience
Work History
Help Desk Technician
Trine University
10.2019 - 06.2023
- Resolve computer issues by Freshdesk ticketing system
- Complete PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper business groups in Active Directory
- Troubleshoot and resolve hardware, connection, and software issues
- Support Windows 10, mobiles devices, Dell computers, Microsoft Surfaces, Office 0365, and Office 2016
- Experience with Polycom products
- Customer service and call experience
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Computer Science - Information Technology/Cybersecurity, Psychology
Trine University
Angola, IN05.2023
Skills
- Dependable and Responsible
- Interpersonal Communication
- Self-Motivated
- Planning and Coordination
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Employee Computer Support
- Microsoft Active Directory
- Microsoft Windows and Office
Timeline
Help Desk Technician
Trine University
10.2019 - 06.2023
Bachelor of Computer Science - Information Technology/Cybersecurity, Psychology
Trine University
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