Charles Anckaer
Shingletown,CA
Summary
Personable Manager who respects and appreciates all retail associates. Motivate s employees using positive reinforcement and guidance. Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Grocery Manager with more than 25 years in store management.
Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Dependable professional bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
43
43
years of professional experience
Work History
Dairy Department Manager
Safeway Stores Inc.
10.2024 - 11.2024
- Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
- Enhanced customer satisfaction by ensuring a well-stocked and organized dairy department.
- Trained new employees on dairy department procedures, resulting in increased productivity and efficiency.
- Provided exceptional customer service while addressing inquiries regarding product selection and availability in the dairy section.
- Reduced shrinkage by implementing proper storage techniques and adhering to strict quality control measures.
Experienced Clerk
Raley's Supermarket
07.2022 - 10.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Cashier, Extreme Customer Service
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Enhanced communication with external vendors, ensuring timely delivery of office supplies.
- Night Crew Lead, Receiving Clerk, Dairy Box
Sales Associate ,Manager in Training
Loves Travel Centers
04.2020 - 11.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Owner/Operator Livery Service
CMA Transportation And Services
05.2015 - 04.2020
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Maintained up-to-date administrative records to monitor operational conditions
- Input income and expense details into Trip Log.com to track business finances and expenses
- Founded and managed Livery business, growing domestic revenue from $500 to $15 k in first year and to $70 k within 5 years
Grocery & Produce Manager, Mod Team Supervisor
Wal-Mart Stores Inc.
07.2011 - 03.2015
- Over see operation of staff is compliant to Wal-Mart stores methods of operation
- Effective communication at all levels
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Increased customer satisfaction by resolving out of stock issues
Grocery Manager
Gualala Supermarket
09.2010 - 07.2011
- Responsible for stocking groceries and warehouse management
- Delegate tasks to associates
- Order inventory (Dry Grocery, Frozen, Eggs and Dairy)
- Manage front end business and cashiers
- Communicate weekly with vendors (Beer, Wine, Spirits, Frito-Lay, Sara Lee)
- Responsible for ordering, stocking and merchandising wine/spirits dept
- Extreme customer service
- Shared best practices for sales and customer service with other team members to help improve the stores efficiency
- Boost sales with top-notch merchandising abilities and expertise in implementing sound promotions
- Reviewed inventory levels on a daily basis and placed orders for products and merchandise for restocking purposes
Station Manager
Chevron Stations Inc CSI
09.2009 - 09.2010
- Operated Chevron Extra Mile gas Station
- Manage and delegate tasks for store operations
- Promote and support Chevron Stations Inc.( CSI) policy, procedure, and business operations
- Complete all clerical and record- keeping duties
- Labor scheduling, discipline, hiring, termination, HR paperwork and effective direction of work
- Merchandising, inventory and price integrity
- Customer Service
- Determined customer needs by asking relevant questions and listening actively to responses
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal
- Removed safety hazards, soiled items and trash from customer areas
- Responded to all customer inquiries thoroughly and professionally
Chauffeur
Continental Limousine And Transportation Co.
05.2002 - 09.2009
- Transported clients by limousine to various southern California locations
- Answered, scheduled and responded to reservation calls at specific times and locations
- Vacuumed, cleaned and sanitized vehicles between customers
- Upheld high standards of professionalism and discretion when working with high-value clients
Grocery Manager
Albertsons Grocery Co
12.2002 - 11.2006
- Managed store in the absence of the Store Director
- Supervised operations of front end and outlying departments
- Provided excellent customer and employee service
- Conducted weekly display merchandising
- Managed night crew
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows
Senior Grocery Journeyman
Vons Grocery Co
11.2002 - 12.2002
Grocery Night Crew Manager
The Ballard Market
02.2002 - 09.2002
Grocery Manager
Fremont Fresh Market
11.2001 - 02.2002
Assistant Store Director
Anica (Alaskan Natives Industries Co-op Assoc.)
02.2001 - 10.2001
Grocery Manager
Quality Food Centers (QFC)
11.1999 - 05.2001
Grocery Manager
Ralph's Grocery Company
09.1990 - 08.1997
Inside Sales Representative
The Conair Group Inc
05.1988 - 11.1990
Store Clerk
Orange County Superior Court
06.1981 - 11.1988
Education
Administration of Justice, General Education
Golden West College
Huntington Beach CA.Skills
- Customer service-oriented
- Problem-solving skills
- Extreme knowledge of product
- Detail-oriented
- Merchandising
- Grocery store operations
- Managerial experience
- Strong multi-tasking
- Effective leader
- Human resources management
Timeline
Dairy Department Manager
Safeway Stores Inc.
10.2024 - 11.2024
Experienced Clerk
Raley's Supermarket
07.2022 - 10.2024
Sales Associate ,Manager in Training
Loves Travel Centers
04.2020 - 11.2020
Owner/Operator Livery Service
CMA Transportation And Services
05.2015 - 04.2020
Grocery & Produce Manager, Mod Team Supervisor
Wal-Mart Stores Inc.
07.2011 - 03.2015
Grocery Manager
Gualala Supermarket
09.2010 - 07.2011
Station Manager
Chevron Stations Inc CSI
09.2009 - 09.2010
Grocery Manager
Albertsons Grocery Co
12.2002 - 11.2006
Senior Grocery Journeyman
Vons Grocery Co
11.2002 - 12.2002
Chauffeur
Continental Limousine And Transportation Co.
05.2002 - 09.2009
Grocery Night Crew Manager
The Ballard Market
02.2002 - 09.2002
Grocery Manager
Fremont Fresh Market
11.2001 - 02.2002
Assistant Store Director
Anica (Alaskan Natives Industries Co-op Assoc.)
02.2001 - 10.2001
Grocery Manager
Quality Food Centers (QFC)
11.1999 - 05.2001
Grocery Manager
Ralph's Grocery Company
09.1990 - 08.1997
Inside Sales Representative
The Conair Group Inc
05.1988 - 11.1990
Store Clerk
Orange County Superior Court
06.1981 - 11.1988
Administration of Justice, General Education
Golden West College
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