Charles-Antoine Louis Jr
Overland Park,KS
Summary
Proven expertise in property & liability insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting both customer and company needs and objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Property & Casualty Insurance Agent
GEICO
Lenexa, KS
04.2022 - Current
- Member of a customer service representative team with solution-oriented service associates focused on customer retention.
- Trained insurance professional to help customers service their insurance policies through life events.
- Ensure customers have the right level of coverage while identifying and resolving customer conflicts.
- Interact internally with all GEICO departments and externally engage with policyholders, banks, mortgage lenders, title companies, property management companies, and other insurance companies.
Behavioral Health Associate Supervisor
Wellness Resource Center
Boca Raton, FL
01.2022 - 04.2022
- Supervises the shift and delegates duties to the team. Works directly with the Clinical Team and the Clinical Director.
- Works closely with the Manager of Facility Operations to meet the goals and objectives of the department. Provides care and close supervision of facility patients and documenting behavior.
- Develops positive relationships with patients and co-workers.
- Follows facility policies and procedures implementing treatment plans and providing crisis intervention as necessary.
- Actively participate as part of the treatment team, providing continuous patient care, supervision, interaction.
- Acts as a role model in using appropriate counseling skills by de-escalating aggression, using active listening skills, using appropriate tone and volume of voice, providing a high frequency and variety of positive reinforcements, maintaining appropriate boundaries, and promoting a positive peer culture.
Central Support Operations Coordinator
Navihealth
Lake Worth, Florida
01.2021 - 12.2021
- Serving as the main point of contact for healthcare providers and members that are receiving post-acute services.
- In addition, serving as administrative (non-clinical) support for the remote clinical services team.
- Responsible for providing direct support to the multi-disciplinary team to anticipate and plan for continuum of care and discharge needs and communication with providers and clients.
- Responsible for processing inbound and outbound communication (i.e. telephonic, fax, electronic notifications and letters), maintaining accuracy of database documentation and the completeness of the medical record and naviHealth database.
Licensed Auto Insurance Service Agent
GEICO
Lakeland, Florida
01.2019 - 10.2020
- Member of a customer service representative team with solution-oriented service associates focused on customer retention.
- Trained insurance professional to help customers service their insurance policies through life events.
- Ensure customer have the right level of coverage while identifying and resolving customer conflicts.
- Interact internally with all GEICO departments and externally engage with policyholders, Department of Motor Vehicles, Registry of Motor Vehicles, banks, dealerships and other insurance companies.
Education
Certificate - Health Sciences - Dental Assisting
Broward College
Davie, FL01-2003
Some College (No Degree) - Information Technology Project Management
Palm Beach State College
Lake Worth, FLSome College (No Degree) - Pre-Dentistry
Nova Southeastern University
Davie, FLSkills
- Asset protection expertise
- Customer Retention
- Account Management
- Account Retention
- Customer Needs Assessment
- Rapport Building
- Client Retention
- Customer Service
- Client Account Management
- Policy adjustment knowledge
- Policy management expertise
- Product Knowledge
- Policy analysis
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Haitian-Creole
Native/ Bilingual
Spanish
Elementary
Certification
- Property and Casualty Insurance License
References
References available upon request.
Timeline
Licensed Property & Casualty Insurance Agent
GEICO
04.2022 - Current
Behavioral Health Associate Supervisor
Wellness Resource Center
01.2022 - 04.2022
Central Support Operations Coordinator
Navihealth
01.2021 - 12.2021
Licensed Auto Insurance Service Agent
GEICO
01.2019 - 10.2020
Certificate - Health Sciences - Dental Assisting
Broward College
Some College (No Degree) - Information Technology Project Management
Palm Beach State College
Some College (No Degree) - Pre-Dentistry
Nova Southeastern University
- Property and Casualty Insurance License
Similar Profiles
Michelle CuletuMichelle Culetu
Claims Adjuster at GEICOClaims Adjuster at GEICO
Cortney VasquezCortney Vasquez
Insurance Claims Specialist at GEICOInsurance Claims Specialist at GEICO
Trase MossTrase Moss
TCRI/PIP Adjuster at GEICOTCRI/PIP Adjuster at GEICO