Experienced Vice President Retail Market Manager III with nearly a decade of progressive retail banking operations experience. Demonstrates a strong track record in effectively managing substantial business portfolios and enhancing customer service standards. Skilled in leading teams to surpass sales goals and implementing innovative banking solutions, resulting in increased market share and improved employee productivity. Proven ability in strategic planning and team building, committed to fostering a customer-centric approach and driving business growth. Adept at reducing fraud and uncovering fraudulent activity, effectively mitigating risk for both the bank and customers.