Charles Antonio
Calera,AL
Summary
Experienced Vice President Retail Market Manager III with nearly a decade of progressive retail banking operations experience. Demonstrates a strong track record in effectively managing substantial business portfolios and enhancing customer service standards. Skilled in leading teams to surpass sales goals and implementing innovative banking solutions, resulting in increased market share and improved employee productivity. Proven ability in strategic planning and team building, committed to fostering a customer-centric approach and driving business growth. Adept at reducing fraud and uncovering fraudulent activity, effectively mitigating risk for both the bank and customers.
Overview
14
14
years of professional experience
Work History
Vice President Retail Market Manager III
Synovus Bank
10.2023 - Current
- Oversees a 100-million-dollar book of business including consumer and Small business
- This number does not include the Private Wealth we service
- Manage a staff of 6
- 3 Bankers 1 Branch Service Supervisor and 2 Tellers
- Leads retail banking operations, boosting market share by optimizing team performance
- Daily huddles before opening to discuss the meetings, closing sales, goals and updates for the branch including compliance
- Strategically expands customer base by implementing cutting-edge banking solutions
- Oversees compliance and service quality, ensuring top-tier standards are met consistently
- Cultivates a team-oriented environment that enhances employee engagement and productivity
- Drives innovation in retail banking practices to enhance customer experience and retention
- Prospects new businesses
- Engages business partners (Treasury, Merchant, Financial Advisors, Private Wealth, Mortgage and Wholesale)
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
Retail Market Manager III
Synovus Bank
05.2020 - 10.2023
- Managing an 85-million-dollar book of business
- Overseeing daily operations and keeping up to date on regulatory bank and federal practices
- Keeps branch up to date on policy and practices regulatory compliance
- Coaches team on compliance issues
- Helps other locations out in footprint and out of footprint for policy questions
- Ensures BMOC (Branch Manager Operational Checklist) is completed on time and accurately
- Meets with team weekly to see how we can improve safe banking for us and customers
- Generates new ideas and lifts to upper management
- Ensuring our customers are serviced 100% within policy for Synovus Bank
- Uplifting and coaching team members to be successful and further their career
- Making sure each team member stays on track with quarterly goals to make a profitable branch and a successful career path for that team member
- Involved with the Tallahassee chamber of commerce, and an ambassador for them as well
- Attend ribbon cuttings and after-hours events to help grow and represent the Synovus brand
- Drive new business to our location and fill needs of existing customers, including small businesses and consumers with a primary focus on small businesses
- For 2022, became the first location in Tallahassee Florida to achieve 7 of 7 stars for the entire year, finishing 34 out of 250 locations
- Worked on small business loans new money and refinancing existing
- Worked closely with Commercial Banking to help gather documents for loans new and existing and refer new business to them as well
Branch Manager
Regions Bank
07.2019 - 05.2020
- Managing daily activities by building a well-planned out schedule for all employees' months in advance
- Held morning meetings every day to go over sales and determine where we were as a team in our market
- Helped each employee make daily commitments and what was needed to meet and exceed those commitments
- Set aside time daily to coach and develop each employee to make sure they could go above and beyond their job duties and are ready for the next step
- Consistent relationship building with businesses to help them grow and develop, increasing their cash flow along with revenue for the bank
- Offered financial education meetings for businesses' employees once a month on a rotating schedule
- Attended monthly meetings with colleagues to discuss branch growth and ways to improve
- Branch was in the top 3 in our market for consistent credit card production
- Partnered with financial advisor to drive employees to find new money for investment department, increasing referrals
- Worked with merchant service department to get businesses a more efficient way to process payments and pay employees, saving them money
- Shared knowledge of underwriting with staff to increase lending numbers, improving most in Home Equity lending
- Worked on monthly reports including cash audits, over and short reports, monthly training for all employees and meeting all new customers
Branch Manager and Assistant Vice President
First Financial Bank
06.2017 - 07.2019
- Exceeded revenue goals by over $1M and increased loan volume by $3.7M
- Underwrote 18 Million in consumer and business loans, ensuring financial stability
- Conducted financial reviews, identifying needs and opportunities
- Boosted branch revenue by $1M and loan volume by $3.7M in one year
- Transformed branch operations to enhance customer financial engagement
- Streamlined underwriting processes for consumer and business banking by training bankers to help with documentation process and building loan packets to ensure all required documents were acquired to reduce risk of loan
- Mentored employees, achieving long-term staff retention and goal attainment
- Fostered strong business relationships, significantly increasing bank revenue
- Guided team development, enhancing skill sets for improved service delivery
Relationship Banker
PNC Bank
02.2015 - 06.2017
- Promoted financial products tailored to clients' needs, enhancing their financial stability
- Established and nurtured relationships with prospective and existing clients through daily interactions
- Excelled as a top producer for merchant service, credit cards, and mortgage products
- Mentored new bankers, enhancing team's overall financial acumen
- Tailored financial solutions, ensuring alignment with client goals
- Initiated client-centric strategies that boosted long-term relationships
- Devised strategies that increased client retention by focusing on personalized banking solutions
- Managed detailed client records to uphold accuracy and compliance standards
Warehouse Receiving Manager
Kenworth Truckworx
03.2013 - 02.2015
- Established comprehensive employee training programs that focused on best practices in warehousing, material handling, and equipment operation for enhanced workforce competence.
- Facilitated seamless coordination between departments for smooth order fulfillment and delivery processes.
- Implemented cost-saving measures through careful evaluation of warehouse operations and reduction of unnecessary expenses.
- Minimized product returns due to damages or defects by implementing rigorous inspection procedures upon receipt.
- Supervised a team of warehouse personnel, providing guidance, support, and performance evaluations for continuous improvement.
- Ensured compliance with all relevant regulations regarding storage, handling, and disposal of hazardous materials present in the warehouse.
Store Manager
Hibbett Sports
10.2011 - 03.2013
- Submitted daily reports to corporate, ensuring transparency and accountability
- Maintained rigorous weekly inventory control, reducing stock discrepancies
- Built a high-performing team, resulting in significant revenue growth
- Boosted store revenue by $800K through strategic staff training and leadership
- Pioneered sales and training videos, enhancing skill development across 800 stores
- Managed daily sales reporting and weekly inventory with precision and accuracy
- Cultivated a top-performing team by recognizing and nurturing individual talents
- Redesigned merchandise displays, significantly uplifting sales and customer engagement
- Streamlined operations to enhance team efficiency and customer satisfaction
Education
Associates - Business Administration
Lawson State Community College
Skills
- Team Building
- Employee Engagement
- Employee Development
- Team Leadership
- Strategic Planning
- Customer Service
- Public Speaking
- Adaptability
- Business Development
- Problem Solving
- Sales
- Small Business Loans
- Retail Banking Operations
- Fraud mitigation
Timeline
Vice President Retail Market Manager III
Synovus Bank
10.2023 - Current
Retail Market Manager III
Synovus Bank
05.2020 - 10.2023
Branch Manager
Regions Bank
07.2019 - 05.2020
Branch Manager and Assistant Vice President
First Financial Bank
06.2017 - 07.2019
Relationship Banker
PNC Bank
02.2015 - 06.2017
Warehouse Receiving Manager
Kenworth Truckworx
03.2013 - 02.2015
Store Manager
Hibbett Sports
10.2011 - 03.2013
Associates - Business Administration
Lawson State Community College
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