Sarah Valdese "Val" Love
Retail Market Leader / Vice President
Statham,GA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
Work History
Retail Market Leader / Vice President
Synovus Bank
Buford, GA
6 2006 - Current
- Prior to being promoted to a Retail Market Leader in 2023, the office was consistently in the top 10% of the company for achieving year end goals. Since being promoted, led one consistent underperforming branch to performing while maintaining exceeding expectations for the other two locations.
- We have accomplished these goals by listening to our customers and being knowledgeable in our products so that they have the confidence in us and our bank
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
Store Manager / Vice President
Bank of America
Buford, Georgia
06.1993 - 05.2006
- Role for Bank of America varied
- Began as a part time teller, to full time teller manager to platform to branch manager to regional operations manager
- Managed multiple locations at once
- Upon leaving each office, the office was a top performing office
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Real Estate
University of Georgia
Athens, GA 05.1994 - 05.1999
Some College (No Degree) - Business
LaGrange College
La Grange, Georgia 08.1993 - 12.1993
Skills
Detail Oriented
Motivating Teams
Goal-Oriented
Process Monitoring and Improvement
Business Development
Relationship Building
Organizational Skills
Effective Communication
Active Listening
Time Management
Self Motivation
Data Analysis
Team Leadership
Performance Management
Timeline
Bachelor of Arts - Real Estate
University of Georgia
05.1994 - 05.1999
Some College (No Degree) - Business
LaGrange College
08.1993 - 12.1993
Store Manager / Vice President
Bank of America
06.1993 - 05.2006
Retail Market Leader / Vice President
Synovus Bank
6 2006 - Current