Natalie Henderson
Frankston,TX
Summary
Performance-driven Vice President with 13 years of experience aligning systems with business requirements, policies and regulatory requirements. In my current role, directly responsible for raising branch deposits by 38.6% from 2018 to 2023. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
13
13
years of professional experience
Work History
Vice President, Assistant Retail Market Manager, Retail Office Manager
Austin Bank
06.2018 - Current
- Recipient of the highest performance payout in 2022 due to increased branch performance
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Extensive experience working in prospect business development and customer cross sell marketing.
- Provide executive-level leadership with complete accountability for the financial performance and all branch operations of the two busiest and highest-earning bank sites out of 37 locations.
- Identified partnership opportunities and established favorable business connections.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
Retail Office Manager/Teller Supervisor/Teller
Austin Bank
04.2013 - 06.2018
- Drove the overall operations and efficiency of the banking center and served as the primary point of contact between clients and the bank while delivering outstanding client service.
- Effectively maintained an audit rating of 90% or higher for at least two years while managing the office.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Promoted bank's products and services by consistently cross-selling to customers.
- Guaranteed consumers consistently receive high-quality service by instructing and training employees on job responsibilities and company policies.
Relationship Banker/Teller
Capital One
09.2010 - 04.2013
- Established and maintained new accounts, including savings, checking, lines of credit, home equity loans, and auto loans.
- Cultivated strong customer relationships by providing tailored advice and services.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed referral networks, suggested alternate channels and cross-sold products and services to accomplish quotas.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
No Degree - Business Administration
Trinity Valley Community College
Athens, TXMBA - Business Administration
University of Texas At Tyler
Tyler, TX06.2027
Skills
- Budget Oversight
- Risk Management
- Accounts Payable and Accounts Receivable
- Customer Interaction
- Customer and Vendor Relations
- Financial Analysis
- Contract Development and Management
- Excellent Communication Skills
Timeline
Vice President, Assistant Retail Market Manager, Retail Office Manager
Austin Bank
06.2018 - Current
Retail Office Manager/Teller Supervisor/Teller
Austin Bank
04.2013 - 06.2018
Relationship Banker/Teller
Capital One
09.2010 - 04.2013
No Degree - Business Administration
Trinity Valley Community College
MBA - Business Administration
University of Texas At Tyler
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