Sarah Miller
Tyler,TX
Summary
Highly motivated and successful Retail Office Manager with over 8 years of experience in the financial industry. Self motivated and disciplined professional, passionate about providing excellent service and exceeding all expectations. Enthusiastic personality, creative problem solver with a positive attitude, capable of building meaningful customer relationships and increasing overall team efficiency and productivity.
Overview
4
4
years of professional experience
Work History
RETAIL OFFICE MANAGER
Austin Bank
06.2023 - Current
- Developed and maintained successful relationships with clientele, staff and executive management.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
BRANCH MANAGER
Southside Bank
05.2022 - 06.2023
- Responsible for increasing branch transactions and overall customer base by 50 percent.
- Developed and motivated branch employee's performance as well as building rapport with customers through community outreach.
- Created and implemented strategies to improve productivity and sales performance to meet financial goals.
BRANCH BANKER
PNC Bank
06.2021 - 05.2022
- Performed teller transactions, assisted customers with account maintenance and assisted with referrals for merchant services, as well as business and personal investments
- Responsible for day-to-day operations in the branch along with quarterly and semi-annual goals.
LICENSED INSURANCE AGENT
Burg Insurance Group
04.2020 - 06.2021
- Developed and maintained client relationships and retained an average of 95% of the monthly book of business
- Oversaw the creation and execution of a business retention spreadsheet with 200-300 clients each month.
Education
ASSOCIATES OF ARTS - GENERAL STUDIES
Lonestar College
Houston, TX05.2014
Skills
- Excellent Multi-Tasker
- Highly Dependable
- Exceptional Communication & Time Management
- Highly Dependable
- Proactive Approach
- Detail Oriented
- Cashflow Planning and Management
- Outstanding Customer Service Skills
Timeline
RETAIL OFFICE MANAGER
Austin Bank
06.2023 - Current
BRANCH MANAGER
Southside Bank
05.2022 - 06.2023
BRANCH BANKER
PNC Bank
06.2021 - 05.2022
LICENSED INSURANCE AGENT
Burg Insurance Group
04.2020 - 06.2021
ASSOCIATES OF ARTS - GENERAL STUDIES
Lonestar College
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