Carrie Brakebill

Clinic Office Manager with extensive experience in various roles. Experience with insurance and billing knowledge. Demonstrated success in staff training and development, optimizing operational efficiency, and delivering outstanding customer service. Skilled at strengthening organizational capabilities and continuous improvement to drive long term success.

As the office manager, I played a vital role in day-to-day operations and overseeing administrative functions. My responsibilities included operating phones, coordinating schedules, following up on referrals, scheduling and onboarding new clients, supporting clinical staff members, ordering clinic supplies, verifying insurance coverage and pre-certs, collecting payments, sending invoices, ensuring office cleanliness and safety, coordinating care with other facilities and doctors. As the main contact for staff, providers, and clients, I'm able to advise and execute actions to best support their needs while following company policies and guidelines while maintaining compliance with HIPAA regulations regarding confidentiality of patient information.

Open Office and get ready for the day. Check office voice mail and return calls. Keep office lobby clean and organized.

Train new admin/ co worker on office duties.

Make reminder calls to customers for the following day appointments and check-in customers.

Answer phones and schedule appointments using Tier and Cerner. Help customers coordinate appointments to better serve their needs. Ask appropriate questions to determine which department or staff member could be of service.

Communicate with clinicians and staff daily via email and Teams.

Coordinate with customers on how to use zoom to receive care via VCT-telehealth.

Track customer referrals and update the waitlist and spread sheets.

Build clinicians template schedules, block schedules for clinicians out of office.

Help customers with required paperwork, ROI's and guardianship paperwork. Copy, print and fax paperwork for coordination of care.

All while providing excellent customer service.

Office manager and technician assistant. Excellent customer service skills. Taking calls and scheduling appointments. Book keeping for invoices, expenses and monthly taxes. Input invoices and contact customers. Ordering equipment and product.

On the job assistant preps the job and helps set up, assist technician during cleaning, and takes care of the customer invoice and payment.

As District Manager I ran a minimum of four stores with a staff of eight employees and a manger at each store. I Oversaw 30 or more employee's depending on the season. I would frequently fill in for our Operations manager by overseeing his three stores on top of mine for a total of seven stores. I trained store managers and staff on customer service, inventory, ordering product, scheduling, reducing turnover, time management, Heath inspections, meeting and exceeding monthly sales goals, and product quality. weekly cash audits and deposits. Counseled managers on how to encourage and enforce morals and ethics in the work place. I also participated in interviews and hiring new staff.