Lisa Lewis
Oak Point
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Clinic Office Manager
HCA Healthcare Inc.
03.2025 - Current
- Daily operations of a medical office, ensuring smooth and efficient administrative and clinical functions.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Managed staff, handle patient scheduling and records, billing and insurance,
- Maintain compliance with healthcare regulations.
- Conducted the reporting of collection, analysis, and dissemination of critical data.
CLINICAL ADMINISTRATOR
USMD FRISCO
09.2020 - 12.2025
- Implemented new technologies designed to improve the efficiency of clinical operations
- Coordinated meetings with stakeholders including physicians, nurses, administrators, IT personnel, to discuss changes in workflow or policy updates
- Ensured compliance with organizational policies and procedures
- Service Utilization Improvements
- Employee Supervision
- Time Management
- Decision making
- Employee Performance Evaluations
- Employee Training Program
- Data Analysis
- Critical Thinking
- Problem Resolution
- HIPAA Guidelines
- Problem Identification
- Clinical Quality Program Standards
- Patient Care Assessment
PATIENT ACCESS REPRESENTATIVE
USMD PLANO WEST
01.2014 - 09.2020
- Ensured compliance with all HIPAA regulations regarding patient privacy and confidentiality
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and their families
- Interact with internal and external patients in a courteous manner in person and via phone
- Complete check in and check out tasks
- Schedule new and existing patients
- Verify insurance
- Answer phones calls, re-direct calls as appropriate, assist patients with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail
- Scanning of all patients’ (demographic) paperwork to patients’ chart and assist with batch scan filing
- Established and maintained an effective working relationship with patients, employees, and the public
- Promoted to Clinic Administrator at the Frisco location, September 2020
Education
High School -
Lewis County High School
06.1977
Skills
- Clinical Leadership
- HIPAA Compliance
- Healthcare Management
- Patient Care Coordination
- Office administration
- Appointment scheduling
- Records management
- Insurance coordination
- Employee training
- Patient relations
- HIPAA compliance
- Recruitment and hiring
- Quality assurance controls
- Staff supervision
- Problem-solving
- Facility management
- Records maintenance
- Quality control
- Interpersonal skills
- Critical thinking
- Adaptability and flexibility
- Employee performance evaluations
- Effective communication
- Data analysis
- Customer service
- Process implementation
- Clinical staff management
- Performance metrics
- Operational efficiency
- Problem-solving abilities
- Attention to detail
- Communication
- Medical terminology
- Healthcare regulations
Timeline
Clinic Office Manager
HCA Healthcare Inc.
03.2025 - Current
CLINICAL ADMINISTRATOR
USMD FRISCO
09.2020 - 12.2025
PATIENT ACCESS REPRESENTATIVE
USMD PLANO WEST
01.2014 - 09.2020
High School -
Lewis County High School
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