Summary

Overview

Work History

Education

Skills

References

Timeline

Kiara Sanders

Las Vegas,NV

Summary

Goal-driven Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized, hardworking, and dependable candidate with excellent planning and program management skills. Willingness to take on added responsibilities to meet team goals with a positive attitude.

Overview

years of professional experience

Work History

Clinic Office Manager

Sagebrush Healthcare

10.2022 - Current

Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Started and implemented policies,procedures, and protocols for 340B and HIV/Prep program requirements with SNHD.
Created customized care plans, working with four hospitals and five medical providers to assess and meet individual needs.
Established and maintained effective communication with staff, physicians and community organizations to promote high-quality patient care.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Ordered all pharmacy supplies and medications. Kept check on inventory levels.
Marketed for Infectious Disease clinic doubling revenue numbers in the span of six months.

Medical Front Office Receptionist

Valley Oaks Medical Group

08.2021 - 10.2022

Scheduled patient appointments, and rescheduling based on optimal patient loads and clinician availability using Advance MD, and Practice Fusion.
Resolved patient and staff issues independently by using strong organizational, conflict management, and decision-making abilities to maximize patient flow.
Obtained insurance verifications, demographics, pre-authorizations, and pre-determinations, and collected any payments for visits.
Answered phone calls and messages for five physician infectious disease medical facility, scheduling appointments, and handling patient inquiries.

Receptionist/Procedures Scheduler

Gastroenterology Associates

07.2020 - 08.2021

Answered incoming calls to schedule and reschedule patients for five providers.
Handled high traffic lobby area, while ensuring lobby and reception area were clean and neat at all times.
Reviewed and updated insurance information in the computer system to gain authorization.Submitted authorizations for treatments and followed up on denied requests.
Maintained patient records in full compliance with confidentiality standards and HIPAA requirements.

Hospitality Specialist

Diamond Resorts

06.2019 - 08.2020

Liaised with guests to offer assistance and handle diverse problems related to hospitality services
Used excellent administrative skills to support team members, including managing files, processing paperwork, and submitting payments
Communicated rates, secured reservations, and accepted guests' payments
Referred unresolved customer grievances to designated departments for further investigation.

Education

Certificate Of Completion - Office Supervision And Management

Nevada Association of Employers

Las Vegas, NV

11.2022