Jeanie Weems
Brentwood,TN
Summary
Skilled clinic office manager with extensive experience in patient care and operational efficiency. Proven ability to implement policies and train staff effectively, ensuring high standards of service and patient satisfaction.
Overview
30
30
years of professional experience
Work History
Clinic Office Manager
The Frist Clinic Gastroenterology and ID
Nashville, TN
07.2025 - Current
- Managed office staff, ensuring efficient workflow and effective communication among team members.
- Implemented office policies to enhance patient care and streamline operational procedures.
- Coordinated patient scheduling for appointments and procedures in a gastroenterology clinic.
- Trained new staff on clinic protocols and software systems to ensure smooth onboarding.
- Handled patient inquiries, providing timely responses to concerns via phone and email.
Clinical Office Manager
Legacy Health
Brentwood, Tennessee
02.2025 - 07.2025
- Managed daily operations of a clinical office, enhancing workflow and service delivery.
- Supervised administrative staff, ensuring adherence to high service standards and patient satisfaction.
- Implemented office procedures for improved patient processing and care.
- Supervised the front desk to manage check-ins and check-outs, verify insurance and collect payments.
- Monitored inventory levels and ordered supplies, ensuring availability of essential resources for clinic operations.
Licensed Clinical Supervisor
The Frist Clinic
Brentwood, Tennessee
06.2023 - 02.2025
- Provided direct supervision of clinical staff, including orientation, training and development of employees.
- Supervised clinical staff to ensure adherence to care protocols.
- Coordinated patient care plans with multidisciplinary teams.
- Facilitated conflict resolution among clinical staff members.
- Implemented quality improvement initiatives within the clinic.
- Monitored inventory of medical supplies and equipment usage.
Certified Medical Assistant
The Frist Clinic
Nashville, Tennessee
01.2002 - 06.2023
- Assisted healthcare providers with patient examinations and medical procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Recorded patient medical histories and vital signs accurately.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with medical staff to optimize patient care workflows effectively.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Assistant
Green Hills Medical Clinic
Nashville, Tennessee
01.1999 - 12.2001
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients on treatment plans, medications, and wellness practices.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Office Assistant
Camelot Care Center
Gallatin, Tennessee
01.1998 - 12.1998
- Provided excellent customer service to patients and visitors in a caring environment.
- Coordinated patient appointments for healthcare services. and coordinated meetings for healthcare professionals.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained organization of office supplies for efficient workflow. and maintained inventory for smooth operations.
Collection Customer Service Representative
Hendrick Medical Center
Abilene, Texas
08.1996 - 05.1998
- Managed collection processes for outstanding accounts effectively.
- Handled escalated customer concerns with professionalism and empathy.
- Collaborated with healthcare teams to resolve patient account issues.
- Assisted patients with billing inquiries and payment arrangements.
- Documented interactions accurately in the customer relationship management system.
Education
CMA - MEDICAL ASSISTANT
NHA
Nashville, TN11-2014
High School Diploma -
David Lipscomb High School
Nashville, TN05-1994
Some College (No Degree) - History
Harding University
Searcy, ARSkills
- Clinic operations management
- Patient appointment coordination
- Clinical operational procedures
- Regulatory compliance
- Quality assurance initiatives
- Employee onboarding
- Process efficiency
- Team supervision
- Detail-oriented
- Analytical thinking
- Clear communication
- Team collaboration
- Patient engagement
Timeline
Clinic Office Manager
The Frist Clinic Gastroenterology and ID
07.2025 - Current
Clinical Office Manager
Legacy Health
02.2025 - 07.2025
Licensed Clinical Supervisor
The Frist Clinic
06.2023 - 02.2025
Certified Medical Assistant
The Frist Clinic
01.2002 - 06.2023
Medical Assistant
Green Hills Medical Clinic
01.1999 - 12.2001
Office Assistant
Camelot Care Center
01.1998 - 12.1998
Collection Customer Service Representative
Hendrick Medical Center
08.1996 - 05.1998
CMA - MEDICAL ASSISTANT
NHA
High School Diploma -
David Lipscomb High School
Some College (No Degree) - History
Harding University