Morayma Wong
Seattle,WA
Summary
Experienced, adaptable and bilingual healthcare leader with over 13+ years in urgent care and medical office settings, operational leadership, and cross-functional team support. Adept at stepping into management roles, consistently driving performance improvements, and supporting staff development. Demonstrated expertise in overseeing clinical workflows, implementing KPIs, and resolving providers and staffing challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Interim Clinic Manager
MultiCare Indigo Urgent Care
06.2025 - Current
- Directed daily clinic operations, overseeing both front and back-office teams to ensure patient flow, timely care, and a consistent, high-quality patient experience.
- Supervised staff performance, delegated tasks, and maintained accountability for workflow standards, clinical readiness, and operational excellence.
- Managed inventory, medical supply orders, and medication workflows to prevent shortages and control costs across the clinics.
- Provided leadership during escalations, supporting staff through patient concerns, service recovery, and internal conflict with calm, solution-focused communication.
- Ensured strong customer service delivery by reinforcing expectations, modeling professionalism, and promoting a supportive and patient-centered clinic culture.
- Ensured accurate record-keeping, service logs, and operational reporting to support leadership oversight and daily clinic performance.
Project Manager/ Human Resources Assistant
A&I’s Painting Services CO.
01.2022 - Current
- Developed and implemented project plans, schedules, and budgets.
- Act as the main point of contact for clients, providing updates and managing expectations.
- Reviewed and negotiated contracts and changed orders.
- Post job ads, screen candidates, schedule interviews, and assist with onboarding.
- Resolved issues such as delays, material shortages, or personnel conflicts.
- Enforced safety protocols, conduct site inspections, and ensure OSHA compliance
Medical Assistant Lead
MultiCare Indigo Urgent Care
05.2023 - 06.2025
- Trained, mentored, and supported medical assistants to ensure accuracy in clinical tasks, adherence to workflows, and a positive patient experience.
- Assisted with daily staffing coordination, room readiness, supply checks, and task allocation to support efficient clinic operations.
- De-escalated patient and internal conflicts with steady, solution-oriented communication to maintain a safe and supportive work environment.
- Partnered with area managers and providers to troubleshoot workflow challenges, improve communication, and strengthen team accountability.
- Maintained clinic compliance through accurate service records, documentation audits, and support for operational reporting.
- Fostered a positive team culture by modeling reliability, clear communication, and a consistent leadership presence during high-volume shifts.
Lead Bilingual Clinical Trial Specialist II
Fred Hutchinson Cancer Center
10.2019 - 05.2023
- Supervised and mentored a team of bilingual (Spanish/English) Information Specialists, ensuring accuracy, clarity, and cultural competency in all patient and community interactions.
- Generated and reviewed clinical trial searches for health professionals and senior researchers, supporting patient access to cutting-edge cancer treatments and research opportunities.
- Provided critical support to patients and families by connecting them with financial assistance programs, housing resources, counseling services, and other community-based support pathways.
- Strengthened DEI initiatives by reviewing and modifying standardized documentation, integrating gender-inclusive language, and ensuring materials reflected diverse patient needs.
- Supported continuous improvement efforts by coding interactions, identifying common barriers faced by Spanish-speaking communities, and recommending solutions to enhance patient experience and resource navigation.
Project Manager/Associate Patient Care Coordinator
Polyclinic
04.2015 - 08.2019
- Supported high-volume clinic operations through accurate scheduling, appointment coordination, and management of provider calendars and daily availability.
- Served as an insurance specialist by verifying coverage, resolving discrepancies, and supporting patients through complex billing or benefit questions.
- Performed patient intake tasks, including phone triage and vitals, contributing to efficient patient flow and high-quality service.
- Maintained complete and precise electronic medical records (EMR) in compliance with HIPAA, OSHA, and WISHA standards.
- Provided supervisory support for the clinical team, helping coordinate workflow and maintain service levels during understaffed periods.
Education
Master of Science - Organizational Leadership
Southern New Hampshire University
07-2025
Medical Assistant Certification - undefined
PIMA Medical Institute
12-2022
Bachelor of Science - Business Administration – Concentration in Human Resources and Leaders
Central Washington University
12-2016
Associate of Arts - Business
Shoreline Community College
12-2012
Skills
- Clinic Operations Management
- Staff Coaching, Training & Mentorship
- Workflow Optimization & Standardization
- Patient Flow Management
- Conflict Resolution & De-escalation
- KPI Monitoring & Performance Improvement
- Scheduling & Staffing Coordination
- Inventory, Supply, Medication Management
- Compliance: HIPAA, OSHA, WISHA
- Process Improvement & Change Management
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Operations management
Certification
- Certified Medical Assistant – WA State Dept. of Health
- X-ray Technician Limited – WA State Dept. of Health
Timeline
Interim Clinic Manager
MultiCare Indigo Urgent Care
06.2025 - Current
Medical Assistant Lead
MultiCare Indigo Urgent Care
05.2023 - 06.2025
Project Manager/ Human Resources Assistant
A&I’s Painting Services CO.
01.2022 - Current
Lead Bilingual Clinical Trial Specialist II
Fred Hutchinson Cancer Center
10.2019 - 05.2023
Project Manager/Associate Patient Care Coordinator
Polyclinic
04.2015 - 08.2019
Medical Assistant Certification - undefined
PIMA Medical Institute
Bachelor of Science - Business Administration – Concentration in Human Resources and Leaders
Central Washington University
Associate of Arts - Business
Shoreline Community College
Master of Science - Organizational Leadership
Southern New Hampshire University