CHARLES ANUSIEM
Forney,Texas
Summary
Accomplished System Engineer seeking a challenging position within a forward-thinking organization. Possessing a wealth of technical knowledge and practical experience, I am committed to leveraging my skills to drive the growth and success of the business. With a proven track record of designing, installing and maintaining complex systems, I excel at troubleshooting issues and optimizing system performance. As a dependable team player with exceptional communication skills, I am determined to deliver superior quality results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven Systems Administrator with 19 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
17
17
years of professional experience
Work History
Systems Admin
Cavco Industries, Inc
11.2022 - Current
- Assist helpdesk with various issues from tier 2 escalated tickets from tier 1
- Managed and maintained a complex network of servers, ensuring 99.9% uptime and resolving critical issues in a timely manner
- Streamlined IT operations by automating system updates and backups, increasing efficiency and reducing downtime
- Trained and mentored junior IT staff, enabling them to troubleshoot and resolve technical issues independently, improving team performance and productivity
- Maintain and support 2-factor Activation (2FA) Microsoft, Sophos & Duo
- Perform User account creation in Hybrid Azure/AD environment, NTFS permissions, adjust & link GPOs, AD migration-clean up\ AppLocker rules
- Exchange O365\ 2016 Deployment and migrations, email trace in Azure & troubleshooting
- Patch management using other tools such as SCCM etc
- Utilizing the existing MDM environment to provision, deploy, manage, and support corporate-wide mobile devices, intune concept & software distribution
- Generate weekly performance & remediate active users with HR data
- Active Directory, Azure, and Office 365
- Support and troubleshoot any hardware and software problems related to servers, network devices, cloud‐based applications, rack servers & install servers
- Troubleshoot cloud phone system- Metaswitch Max Desktop MaxUC desktop client
- Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates, support internet, and intranet
- Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
- Maintain security, backup, and redundancy strategies
- Participate in the design of information and operational support systems
- Use existing SIEM to assist in the review of various audit logs for issues and suspicious behavior
- Maintain and support Sophos Anti-Virus \Firewalls Check_mk (monitoring); Meraki MX advanced network monitoring and troubleshooting tool, Sophos XGS firewall IPsec permission for VPN traffic
- Maintain and Support email hosted in Intermedia
- Integrate newly acquired businesses onto Cavco systems
- (Travel)
- Assist 3rd party vendors with email migrations into Azure
- (Velosio)
- Deploy and setup Mocha soft for AS400 access
- Administer Citrix app delivery via Xen7, VMware, ESXi, VSphere
- End user hardware setup and config, including desktops, laptops with docks, Mobile devices
- Configure, deploy, and install Multi-Function Printers to entire sites
- Configure, deploy, and install Multi-Function
- On-call 24/7 & costumer orientated.
System Engineer
First Guaranty Mortgage, FGMC
01.2021 - 01.2021
- Managed the company's IT infrastructure, including servers, networks, and cloud services
- Conducted regular security audits and vulnerability assessments to ensure system security and compliance
- Provided technical support to end-users and resolved issues in a timely manner
- Implemented and maintained data backup and disaster recovery solutions
- Developed and maintained system documentation and standard operating procedures
- Collaborate with cross-functional teams to troubleshoot and resolve system issues
- Develop and implement automation scripts to improve system efficiency and reduce downtime
- Conduct system audits and provide recommendations for system improvements and upgrades
- Monitoring all incoming requests and responsible for the final resolution of any escalation through Service Desk Plus
- Manage Active Directory Users, Groups, and OUs, and modify and manage user accounts and group permissions
- Implementing and managing Desktop Central endpoint patching, remote, inventory, remediation, manage-engine
- Use absolute management application to track, freeze, or wipe any endpoint on or off-network
- Manage Ad Manager Templates to create new hire accounts
- Office O365/ Exchange online - Administration- User Management
- O365 migrations-remediation, move data, assign licenses
- Microsoft Azure administration – adds moves and changes Azure AD Multi-Factor Authentication (MFA)
- Support Go-to-connect softphone /Cloud phone system
- Troubleshooting operational or systemic problems with AWS resources-API and AWS SDK issue, Lansweeper, confluence Atlassian
- Use Clonezilla for imaging PCs & mac
- Support barracuda VPN & BitLocker Drive Encryption
- Collaborated with cross-functional teams to identify and resolve complex technical issues, ensuring optimal system uptime and minimizing the impact of outages on end-users.
IT Manager/Administrator
Park Place Dealerships
03.2017 - 11.2020
- Maintain workstation security using various technologies such as endpoint protection software
- Data encryptions, application whitelisting, and others
- Function as the lead engineer for the implementation and Tier 3-level support of Microsoft SCCM 2012 in an environment which consists of over 3,000 user desktop workstations, laptops, and
- Servers
- Utilization of change management/change control processes and procedures
- Manage application package creations, and deliveries through SCCM
- Perform routine software updates to enhance functionalities and security
- Knowledge of Microsoft SCCM 2012’s: Architecture, Sites, Collections Distribution points, SCCM database, Windows Server 20016+Active Directory, MDT deployment technologies
- Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory
- Security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes
- Conducted system integration testing for large-scale defense systems
- Developed test plans and procedures based on system requirements
- Participated in system design reviews and provided technical input
- Conducted root cause analysis and resolved technical issues
- Collaborated with cross-functional teams to ensure successful project delivery
Systems Administrator
Hilton World Wide
11.2014 - 01.2017
- Diagnose and troubleshoot system problems and applications for over 1700 corporate users at dedicated location with a minimum of supervision
- Escalating to higher level support teams when necessary
- Patch desktops and servers under vulnerability threat management requirements
- Update and manage over 1700 user accounts in Active Directory, policies, application groups within geographical locations
- Utilize BMC ticketing system to log, track and resolve complex software and hardware, network connectivity issues, printers and android
- Provide support to end users using remote desktop management tools such as LogMeIn Remote \Microsoft Lync communicator/ SCCM remote tool
- Train and assist new members of the team
- Post fix resolutions in group knowledge database
- Support Office 2010, 2013& 2016, Office 365
- Adobe suits, hard drive Sophos encryption/ virus removal
- Manage printers and print servers, mobile device support, iPhones, blackberry, surface pro, iPad
- Supervised Moves and relocation projects
- Managed Hardware Inventory for our team
- Track down hardware being deployed/ removed from the user’s location
- Work with procurement team to verify hardware shipments
- Remove data from the hard drives of the retired machines
- Track Hardware and shipments through land-sweeper
- Troubleshooting verity of platforms and OS: (Win 7, Win 8, Win 10, Mac OS
- Setup new hires, imaging/ IMAC, windows OS installation, drivers, builds
- Configure and support Smartphones, Surface Pro, Mac, Laptops & Desktops /OS update project
- Repaired and replaced hardware parts for laptops/desktops/ surface pro including android devices
- Sophos Guard encryption, and decryption including
- Ensure data integrity and security through administration hierarchy, denying external unauthorized access
- Performed network administration functions, set up network user accounts/permissions, reset passwords, and administered group policies via DRA and Active Directory
- Weekly on call, network printers, reimage windows machine and mac; create new users account and lock-outs, cisco Any Connect VPN client
- Windows Server Migration
Systems Engineer
Fujifilm Valhalla
02.2006 - 09.2014
- Perform workstation/laptops maintenance, software installs, hardware upgrades, and create/maintained images / desktop builds for various hardware platforms in Health Care Environment such as: Revivalink; Paper vision: NDOC; FGA
- Diagnose and troubleshoot system problems and applications for over 2000 corporate users on-site and at dedicated remote locations
- Manage hardware inventory and place purchase orders for hardware
- Worked with Vendors and Outside Technical support
- Manage AT&T/Verizon Blackberry, smart phone, IPad: create new accounts troubleshoot BB devices
- Troubleshoot mobile devices Blackberry’s, Laptops and Aircards; iPads Manage and maintain Blackberry user accounts create new users on company BES (Blackberry Enterprise Server) and assign devices to users
- Utilize Service Desk incident management (corporate ticketing system) to log, track and resolve complex software and hardware matters, network connectivity issues, printers and applications
- Create user and email accounts in Active Directory; Exchange Server
- Provide remote and on-site support to all locations traveled where required
- Provide support to end users using remote desktop management tools such as LogMeIn Web Remote Application; create ghost images for surface pro, laptops, desktop
- Manage printers and print servers, troubleshoot printers
- Troubleshooting verity of platforms and OS:(Win 10; Vista and Win7, Win 8, Mac OS
- Setup new hires, imaging and re-imaging
- Workstations/laptops
- Exchange Server
- MSOffice
01.2008 - 01.2012
- Server)
- Documentation for all deployments of VM Builds
- Active role in Enterprise level Servers Microsoft patches and Hot fixes for more than 11000 + Servers for CORP and TEST CORP Servers & Remote places & Intermediate support through IBM BIG FIX 9.5
- Configure the Monitoring, backup tools and troubleshoot the server related issues.
Education
MBA - Software Engineering Present
Kennesaw State University
B.S - Computer Health Informatics
Walden University
2013
Associate - Computer Network Administration
Catherine Gibbs College
2002
Skills
- Network Administration Cloud Computing IT Security Project Management Virtualization Management
- Strengths:
- Analytical thinking Problem solving Technical expertise Project management Communication skills
- Team collaboration
- Software Change Management
- File System Administration
- Hardware and Software Installation
- Project Coordination
- Technical Support
- Server Improvements
- Project Management
- Hardware Expertise
- Training and Development
- Web Security
Timeline
Systems Admin
Cavco Industries, Inc
11.2022 - Current
System Engineer
First Guaranty Mortgage, FGMC
01.2021 - 01.2021
IT Manager/Administrator
Park Place Dealerships
03.2017 - 11.2020
Systems Administrator
Hilton World Wide
11.2014 - 01.2017
01.2008 - 01.2012
Systems Engineer
Fujifilm Valhalla
02.2006 - 09.2014
MBA - Software Engineering Present
Kennesaw State University
B.S - Computer Health Informatics
Walden University
Associate - Computer Network Administration
Catherine Gibbs College
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