Susana Trinidad-Figueroa
Buckeye,AZ
Summary
Bilingual Benefits Specialist dedicated to assisting employees with Open Enrollment for smooth and simple process. Offering more than 10 years of documenting and reporting changes in relation to benefits. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
24
24
years of professional experience
Work History
Benefits Analyst
Cavco Industries, Inc
04.2023 - Current
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Updated personnel handbooks and individual records to keep filed accurate and detailed
- Controlled medical, dental and vision benefit packages at 100%
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and email
- Checked employees' benefits enrollment for accuracy and inputted all data into UKG and PlanSource
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
- Implemented open enrollment system to streamline benefits processes for employees.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Checked employees' benefits enrollment for accuracy and inputted all data into PlanSource.
Benefits Analyst
Snell & Wilmer LLP
05.2022 - 03.2023
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Updated personnel handbooks and individual records to keep filed accurate and detailed
- Controlled and controlled medical, dental and vision benefit packages at 100%
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and email
- Checked employees' benefits enrollment for accuracy and inputted all data into UKG and PlanSource
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
- Implemented open enrollment system to streamline benefits processes for employees.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Benefits Analyst
Bashas' Inc
01.2012 - 05.2022
- Delivered targeted advice on issues such as applicable employment regulations, compensation strategies and internal systems to help companies update antiquated or ineffective approaches
- Updated personnel handbooks and individual records to keep filed accurate and detailed
- Controlled and controlled medical, dental and vision benefit packages at 100%
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, and email
- Checked employees' benefits enrollment for accuracy and inputted all data into Selerix and Infinium (AS400)
- Explained benefits to plan participants in easy-to-understand terms to educate each on available options.
Scan Coordinator
Bashas' Inc
08.2001 - 01.2012
- Operated pallet jack to pull and push pallets and instructed team members in safe use
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening
- Sorted, logged, and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags
- Confirmed accurate price changes and prepared and printed daily price download for full visibility
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks
- Kept records of production, tracked returned goods, and took down and replaced new shelf tags
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
Courtesy Clerk
Bashas' Inc
11.1999 - 08.2001
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Helped customers take merchandise out of store and loaded items into vehicles
- Addressed customer needs for price checks and merchandise retrieval from upper shelves.
Education
Associate of Arts - Accounting
Maricopa Skills Center
Phoenix, AZ08.2008
Associate of Arts - Medical Assistant Front Office
Maricopa Skills Center
Phoenix, Arizona03.2003
High School Diploma -
North High School
Phoenix, AZ05.2001
Skills
- Planning and Coordination
- Self-Motivated
- Attention to Detail
- Good Telephone Etiquette
- Proficient in Excel, Word, and Outlook
- Employee benefits
- Data Entry
- Customer Service
- Strong Organization Skills
- New Employee Enrollment
- New Employee Orientations
- FMLA Comprehension
- ADP Workforce Now
- Benefits Administration
- Proficient in UKG Core and PlanSource
Languages
Spanish
Timeline
Benefits Analyst
Cavco Industries, Inc
04.2023 - Current
Benefits Analyst
Snell & Wilmer LLP
05.2022 - 03.2023
Benefits Analyst
Bashas' Inc
01.2012 - 05.2022
Scan Coordinator
Bashas' Inc
08.2001 - 01.2012
Courtesy Clerk
Bashas' Inc
11.1999 - 08.2001
Associate of Arts - Accounting
Maricopa Skills Center
Associate of Arts - Medical Assistant Front Office
Maricopa Skills Center
High School Diploma -
North High School
Similar Profiles
Devon BellamyDevon Bellamy
Production and Manufacturing at Cavco Industries, IncProduction and Manufacturing at Cavco Industries, Inc
CHARLES ANUSIEMCHARLES ANUSIEM
Systems Admin at Cavco Industries, IncSystems Admin at Cavco Industries, Inc
Aneay'shah PowellAneay'shah Powell
Staff Accountant at Cavco Industries Inc.Staff Accountant at Cavco Industries Inc.