Open To Work
Emily Hayes Smith
Simpsonville
Summary
Results-driven benefits specialist experienced in overseeing benefits operations and compliance. Leverages data analysis and cross-functional collaboration to resolve issues, streamline enrollment processes, and enhance employee satisfaction.
Overview
13
13
years of professional experience
Work History
BENEFITS ANALYST
Benefitfocus/VOYA FINANCIAL
01.2018 - Current
- Ensure company benefits adhere to federal and state laws (COBRA, HIPAA, ACA, ERISA) and handle compliance reporting.
- Oversaw day-to-day operations of benefits, including enrollment and vendor management, while developing expertise in retirement plan regulations.
- Managed benefit enrollments across multiple carrier systems, documented communications in Salesforce, and coordinated with Engineering through JIRA tickets.
- Researched, diagnosed, and troubleshot system issues and disputes, collaborating across departments to resolve customer inquiries related to product functionality and platform performance.
BENEFITS ADMINISTRATOR
Benefitfocus/VOYA FINANCIAL
01.2017 - 12.2018
- Managed employee benefits enrollment and eligibility verification processes.
- Provided expert support on plan information, website navigation, and benefits enrollment through Benefitplace while handling calls from agents, brokers, and members using InContact software.
- Coordinated communication between employees and benefits providers for inquiries.
- Developed and maintained accurate benefit plan documentation and resources.
- Resolved issues and documented customer interactions in Salesforce.
Dispatcher
Charter Communications, Spectrum
Greenville
01.2017 - 12.2017
- Coordinated daily dispatch operations for service technicians and installation teams.
- Managed scheduling and routing to optimize service delivery efficiency.
- Managed incoming calls from technicians, scheduled appointments, and submitted special request orders to ensure timely service delivery.
- Communicated with customers to confirm appointments and address inquiries.
- Resolved box activation issues and customer concerns, amending orders to maintain accuracy and meet service needs.
DISPATCHER
Rainbow International & Mr. Rooter Plumbing
Greenville
01.2016 - 12.2017
- Coordinated daily dispatch operations for field service technicians and maintenance teams.
- Managed scheduling and routing of service calls to optimize resource allocation.
- Coordinated customer calls and scheduled plumbing and restoration service appointments, ensuring timely dispatch operations.
- Communicated effectively with customers regarding service appointments and updates.
- Managed technician payroll, collected payments, prepared deposits, processed accounts payable and receivable for past-due invoices, and opened and closed business daily to maintain operational flow.
EQUIPMENT COORDINATOR
Henry Schein Inc
01.2016 - 12.2016
- Coordinated medical equipment orders between sales representatives and vendors, ensuring accuracy in processing and timely order fulfillment.
- Coordinated equipment inventory management across multiple departments.
- Oversaw equipment maintenance schedules to ensure operational readiness.
- Scheduled deliveries and resolved equipment delivery errors to maintain accurate records and enable smooth operational workflows.
- Developed and maintained relationships with suppliers and vendors.
SCHEDULER
Gastroenterology Associates, P.A
Greenville
01.2013 - 12.2016
- Coordinated physician and patient schedules for GI and radiology tests, managed physician's back line for in-patient hospital procedures, and transmitted colonoscopy prep prescriptions to pharmacies.
- Coordinated patient scheduling for multiple physicians in a high-volume practice.
- Managed appointment calendars to optimize physician availability and patient flow.
- Scheduled patients for gastrointestinal issues, colonoscopies, EGDs, and diagnostic testing, ensuring timely access to care and obtaining prior authorization from insurance.
- Communicated with patients to confirm appointments and gather necessary information.
Education
Bachelor of Arts - Art - English
Anderson University
Anderson04-2006
Skills
- Benefits administration
- Healthcare benefits
- Data management
- Data analysis
- Project coordination
- Analytical skills
- Attention to detail
- Problem solving
- Time management
- Effective communication
- Verbal and written communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$52000/yr - $200000/yrTimeline
BENEFITS ANALYST
Benefitfocus/VOYA FINANCIAL
01.2018 - Current
BENEFITS ADMINISTRATOR
Benefitfocus/VOYA FINANCIAL
01.2017 - 12.2018
Dispatcher
Charter Communications, Spectrum
01.2017 - 12.2017
DISPATCHER
Rainbow International & Mr. Rooter Plumbing
01.2016 - 12.2017
EQUIPMENT COORDINATOR
Henry Schein Inc
01.2016 - 12.2016
SCHEDULER
Gastroenterology Associates, P.A
01.2013 - 12.2016
Bachelor of Arts - Art - English
Anderson University