Job Search Status
Open to workDesired Job Title
Customer Success SpecialistWork Type
Full TimePart TimeContract WorkGig WorkConsultingLocation Preference
On-SiteRemoteHybridLocation: Camden, TennesseeParis, TN
Open to relocation: No
Open To Work
Charles Arbuckle
Camden,Tennessee
Work Preference
Summary
Customer service and sales professional focused on customer satisfaction and account retention. Demonstrated results selling automobiles, financial instruments, and digital products, meeting targets and expanding customer relationships. Competent in consultative problem-solving, follow-up, and case documentation.
Overview
25
25
years of professional experience
Work History
Small Business Owner / Auto Sales
Adair LLC
06.2023 - Current
- Consulted with customers to identify needs and recommend tailored solutions that improved satisfaction.
- Managed daily business operations, supporting customer needs and ensuring smooth workflows to enhance service delivery.
- Oversaw budgets and accounts to ensure efficient operations and maintain cost control.
- Inspected inventory items for quality, acceptance, and product condition.
Digital Marketing Specialist
YourDigitalMindset
01.2018 - 06.2023
- Developed digital marketing strategies that increased website visits and customer engagement.
- Supported clients in developing website portals, executing social media campaigns, and crafting promotional content to enhance online presence.
- Monitored website analytics to identify trends, informing adjustments that enhanced campaign performance.
- Created educational videos and managed presentations, overseeing editing, posting, and engagement to drive audience interaction.
Mortgage Banker
Open Mortgage, LLC
06.1996 - 06.2015
- Reviewed credit information and prepared loan documents for closing.
- Conducted customer calls, explained financial products, and followed up on client needs.
- Cultivated customer relationships through effective communication and tailored account support.
- Oversaw branch operations, ensuring smooth mortgage-related processes for customers.
Education
Master's Degree - Psychology
Ashford University
San Diego, CA12-2017
BBA - Finance
The University of Georgia
Athens, GA06-1996
Skills
- Sales
- Loan Origination
- Customer consultation
- Problem solving
- Time management
- Multitasking
- Inventory inspection
- Account management
- CRM communication
- Promotional content production
- Business operations
- Microsoft Office proficiency
- Digital marketing specialist
- Team collaboration
Personal Information
Title: Customer Success Specialist
Timeline
Small Business Owner / Auto Sales
Adair LLC
06.2023 - Current
Digital Marketing Specialist
YourDigitalMindset
01.2018 - 06.2023
Mortgage Banker
Open Mortgage, LLC
06.1996 - 06.2015
Master's Degree - Psychology
Ashford University
BBA - Finance
The University of Georgia