Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Baker

Atlanta,GA

Summary

I am a Compassionate and dedicated healthcare professional with 4 years of experience delivering high-quality patient care, and providing administrative support in fast-paced environments. Skilled in patient care, medical office administration, claims processing, scheduling, and insurance verification. Strong knowledge of healthcare regulations, medical terminology, and HIPAA compliance. An effective communicator with a proven ability to collaborate with multidisciplinary teams to enhance patient outcomes and streamline operations. Adept at managing multiple tasks, resolving issues, and delivering exceptional service while upholding confidentiality and compassion. A Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.

Overview

5
5
years of professional experience

Work History

Phlebotomy Supervisor

Grady Memorial Hospital
Atlanta, GA
12.2022 - Current
  • Coordinate complex schedules for multiple physicians, ensuring alignment with departmental goals and patient needs.
  • Handle high-volume multi-calls for radiologist appointment requests, cancellations, and rescheduling, delivering high-quality customer service.
  • Verify insurance coverage and obtained pre-authorizations for procedures, ensuring timely and accurate billing processes.
  • Proficiently leveraged a variety of software systems, including Cerner, Star, Med Metrix, Patient Co, Schappt Book, and Clearance, to streamline and complete daily operations effectively.
  • Provided support during emergency situations involving blood draws or specimen collections.
  • Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Ensured accuracy of test results by performing quality assurance checks on equipment and personnel competency.
  • Performed evaluations of lab personnel and implemented corrective action where necessary.
  • Participated in continuing education programs related to phlebotomy best practices.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Maintained a clean work environment in accordance with OSHA regulations.
  • Handled special collection procedures, including therapeutic phlebotomy and drug testing.
  • Trained and supervised phlebotomists and lab assistants.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
  • Enforced isolation procedures to maintain specimen integrity.
  • Ensured the cleanliness and sterilization of phlebotomy equipment and work area.
  • Conducted regular staff meetings to discuss performance issues and provide guidance on best practices.

Patient Representative III

Emory Healthcare
Atlanta, GA
10.2020 - 11.2022
  • Adhered to all state and federal regulations, such as EMTALA, CMS, HIPAA, and JCAHO guidelines.
  • Facilitated patient registration, verifying that all required documentation was collected and filed properly.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Utilized the hospital system Epic to update patient records, ensuring accuracy and completeness.

Education

Graduate Certificate - Phlebotomy

Hapeville School of Phlebotomy
Hapeville, GA
12-2022

Skills

  • Appointment scheduling
  • Medical terminology
  • Record- keeping proficiency
  • Insurance pre-certification
  • Medical Office Administration
  • Billing and insurance coordination
  • Electronic Health Records (EHR)
  • Revenue Cycle Management
  • Complex claim resolution
  • Data entry and documentation

Timeline

Phlebotomy Supervisor

Grady Memorial Hospital
12.2022 - Current

Patient Representative III

Emory Healthcare
10.2020 - 11.2022

Graduate Certificate - Phlebotomy

Hapeville School of Phlebotomy
Charles Baker