Charles Bartley
Katy
Summary
Meticulous Service Technician offering 10 years of maintenance, troubleshooting and repair experience combined with an aptitude for refrigeration. Hardworking and thorough with a passion for developing highly effective teams by mentoring technicians through empowering leadership.
Overview
15
15
years of professional experience
Work History
Service Technician
A & E Factory Services
02.2019 - Current
- Assist team members with troubleshooting & diagnostics
- Demonstrate increased knowledge of company products & equipment
- Adhere to safety protocols / policies to reduce workplace hazards
- Explain findings to customers, outline repair or service options
- Service refrigerator equipment to ensure expedient repair with minimal downtime
- Gain knowledge of standard equipment, including manufacturer repair guidelines
- Repair and perform troubleshooting for refrigerator equipment
- Inspect equipment to diagnose operational issues
- Employ wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Requisition new supplies and equipment
- Follow standards and procedures to maintain safe work environment
- Accurately read, understand, and carry out written instructions
- Support technicians in equipment maintenance and repair
- Follow company procedures to maintain work environment in a neat and orderly condition
- Communicate operational issues and changes to supervisor on regular basis
- Maintain positive relationships with all customers
- Provide outstanding customer service 100% of the time
- Use schematic diagrams to plan work
- Repair and perform troubleshooting for washer and dryer repairs
Service Technician
Conn's
02.2018 - 02.2019
- Diagnose and troubleshoot problems daily, repairing and restoring refrigerators, washers, dryers, microwaves, ovens, electric & gas dryers to peak performance
- Reviewed technical documentation to complete equipment maintenance and repair
- Inspected equipment to diagnose operational issues
- Adhered to safety protocols and policies to reduce workplace hazards 100% of time
- Evaluated systems according to predetermined checklist and noted issues
- Assisted team members with troubleshooting and diagnostics
- Demonstrated increased knowledge of company products and equipment
- Explained diagnostic findings to customers and outlined repair or service options
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services on company issued van
Service Technician
A & E Factory Service
01.2014 - 01.2018
- Assisted team members with troubleshooting & diagnostics
- Demonstrated increased knowledge of company products & equipment
- Adhered to safety protocols / policies to reduce workplace hazards
- Evaluated systems according to predetermined checklist and noted issues
- Explained findings to customers, outlined repair or service options
- Serviced refrigerator equipment to ensure expedient repair with minimal downtime
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Repaired and performed troubleshooting for refrigerator equipment
- Inspected equipment to diagnose operational issues
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Requisitioned new supplies and equipment
- Followed standards and procedures to maintain safe work environment
- Accurately read, understood, and carried out written instructions
- Supported technicians in equipment maintenance and repair
- Followed company procedures to maintain work environment in a neat and orderly condition
- Communicated operational issues and changes to supervisor on regular basis
- Maintained positive relationships with all customers
- Provided outstanding customer service 100% of time
- Used schematic diagrams to plan work
- Lead Mentor of Team
- Top Salesman of the year and month
- Top Performance award of the year
- Repaired and performed troubleshooting on washers and dryers
Service Technician
Mr. Appliance
12.2012 - 12.2013
- Repaired and performed troubleshooting for microwaves, dishwashers, washers, dryers & refrigerator equipment
- Demonstrated increased knowledge of company products and equipment
- Followed standards and procedures to maintain safe work environment
- Provided outstanding customer service
- Maintained positive relationships with all customers
- Followed company procedures to maintain work environment in a neat and orderly condition
- Gained knowledge of standard equipment, including manufacturer repair guidelines
- Adhered to safety protocols and policies to reduce workplace hazards
- Inspected equipment to diagnose operational issues 100% of time
- Assisted team members with troubleshooting and diagnostics
- Explained findings to customers and outlined repair or service options
- Evaluated systems according to predetermined checklist and noted issues
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Requisitioned new supplies and equipment
- Supported technicians in equipment maintenance and repair
- Used schematic diagrams to plan work
- Accurately read, understood, and carried out written instructions
- Communicated operational issues and changes to supervisor on regular basis
- Serviced microwaves, washer, dryers, dishwashers & refrigerator equipment to ensure expedient repair and minimal downtime
Maintenance Supervisor
Copper Mill Apartments
08.2008 - 09.2012
- Set up maintenance procedures
- Diagnosed and repaired plumbing and electrical problems
- Trouble shot and repaired A/C unit, boiler repairs
- Ordered supplies and maintained shop
- Issued work orders to staff and insured that work was completed in a satisfactory manner
- Supervised daily operations, including employee performance, preventive maintenance and safety
- Established and documented protocols for preventive maintenance procedures
- Provided guidance to management regarding project bids for onsite improvements
- Managed efficient teams of up to 4 employees
- Procured information from various vendors to ensure cost-effective purchasing
- Monitored priorities and liaised between maintenance team and management
- Maintained positive relationships with all customers
- Inspected machine parts for conformance to product specifications
- Followed company procedures to maintain work environment in a neat and orderly condition
- Followed standards and procedures to maintain safe work environment
- Communicated operational issues and changes to supervisor on regular basis
- Used schematic diagrams to plan work
- Accurately read, understood, and carried out written instructions
- Provided outstanding customer service
- Coordinated and monitored vendor maintenance for large repairs
- Promoted shop safety by working in a safe manner
Education
A/C & Refrigeration Certificate - EPA Certified 1 & 11 -
Wharton County Junior College
Wharton, TX1999
Samsung 600A Class
Samsung
Carrollton, TX 01.2020
Skills
- Power tool proficiency
- Troubleshooting and diagnostics
- Service reports
- Preventive and reparation maintenance
- Schematics
- Troubleshooting ability
- Diagnostics skill
- Customer service
- HVAC systems
- Inventory management
- Predictive / Preventative Maintenance
- Customer Service
- Customer Contact
- Technical Support
- Schematic Diagrams
- Teamwork / Collaboration
Timeline
Service Technician
A & E Factory Services
02.2019 - Current
Service Technician
Conn's
02.2018 - 02.2019
Service Technician
A & E Factory Service
01.2014 - 01.2018
Service Technician
Mr. Appliance
12.2012 - 12.2013
Maintenance Supervisor
Copper Mill Apartments
08.2008 - 09.2012
A/C & Refrigeration Certificate - EPA Certified 1 & 11 -
Wharton County Junior College
Samsung 600A Class
Samsung
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