Charles Branam
Knoxville,Tennessee
Summary
Hard-working professional with experience in consultative sales, customer loyalty and contract negotiation & management. Frequently Praised as proactive by peers. Goal oriented professional driven and motivated by purpose. Excel in team based environments exceeding expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Branch Manager on Duty
Tennova Family YMCA
12.2023 - 02.2026
- Led a team environment by motivating and coaching staff
- Implemented new policies and procedures to improve safety and efficiency
- Managed the development and implementation of social media strategies in support of business objectives
- Developed campaigns to optimize social media presence and increase followership
Membership Representative
Tennova Health and Fitness Center
10.2019 - 12.2022
- Processed all membership paperwork, maintained accurate records, and updated membership database
- Developed relationships with prospective and existing members, understanding their needs and providing customized solutions
- Provided quality customer service by responding to phone and email inquiries in a timely manner
- Developed and implemented effective marketing strategies to drive membership growth
Customer Service Specialist
Dicks House of Sport
05.2021 - 09.2022
- Resolved customer inquiries and complaints in a courteous and professional manner
- Collaborated with other departments to ensure customer satisfaction
- Utilized problem-solving skills to quickly and efficiently resolve customer issues
- Assisted with the development and implementation of customer service policies and procedures
Education
Associates Degree - Video Production Candidate
Pellissippi State Community College
Knoxville, TN04-2026
High School Degree - undefined
Halls High School
Knoxville, TN05-2019
Skills
- Social Perceptiveness
- Customer Relations
- Product and Service Knowledge
- Complex Problem-Solving
- Digital Media Strategy
- Persuasive Techniques
- Attention to detail
- Excellent work ethic
Accomplishments
- State FFA Degree
- Tennessee FFA
- April 2019
Certification
- American Red Cross Lifeguarding with CPR/AED
- Pilot Family YMCA
- Redcross.org/digitalcertificate
- December 2023
Timeline
Branch Manager on Duty
Tennova Family YMCA
12.2023 - 02.2026
Customer Service Specialist
Dicks House of Sport
05.2021 - 09.2022
Membership Representative
Tennova Health and Fitness Center
10.2019 - 12.2022
High School Degree - undefined
Halls High School
Associates Degree - Video Production Candidate
Pellissippi State Community College