Gabriella Lockaby
Detroit,MI
Summary
Cheerful and seasoned customer service worker skilled at greeting guests, handling a demanding workload, maintaining entrances, and taking on tasks to stabilize server loads to ensure steady operations. Demonstrated success in improving operational efficiency and fostering positive work environment. Known for strong decision-making skills and ability to handle high-pressure situations. Always greets with a smile and ensures customer and staff morale with a lively and hospitable attitude.
I'd be pleased to become a member of your team!
Overview
5
5
years of professional experience
Work History
Manager on Duty
Little Caesars Pizza
Shelby Township, Michigan
01.2021 - 08.2024
- Promptly resolved customer inquiries and complaints requiring management-level escalation.
- Provided excellent guidance and support to team members when needed.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Delegated tasks among team members according to their strengths and abilities.
- Performed end-of-shift audits on cash registers and store safe to ensure precision.
- Ensured customer satisfaction by regularly interacting and fulfilling their needs.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Conducted training sessions for new hires, ensuring comprehension of company policies, job responsibilities, and performance standards.
- Managed scheduling for staff, ensuring adequate coverage during peak times.
- Responded to customer questions regarding products, prices and availability.
- Created a positive and motivating work environment that boosted team morale.
- Managed inventory to optimize stock levels and minimize waste.
- Provided leadership, insight, and mentoring to newly hired employees to ensure the knowledge of various company programs.
- Monitored facilities on a regular basis to ensure adherence to health codes and regulations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Restaurant Hostess
Mr B's Shelby
Shelby Township, Michigan
09.2019 - 04.2020
- Provided customer greetings and escort services to seating area.
- Effectively handled all aspects of reservations, waitlisting, and accommodating special requests for large groups.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Provided support to restaurant staff in setting up and managing both intimate gatherings and large-scale events with precision.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Set up place settings for incoming guests by arranging clean tablecloths, napkins, and tableware.
- Restocked condiments, silverware, napkins, and tablecloths as needed.
Education
Bachelor of Journalism - Journalism, Broadcast
Wayne State University
Detroit, MI06-2027
High School Diploma -
Utica High School
Utica, MI06-2023
Skills
- Outgoing, Sociable, and Friendly Attitude
- Customer Service
- Employee Relations
- Teamwork and Collaboration
- Reliable and Trustworthy
- Order Taking
- Guest Relations
- Conflict Resolution
- Active Learning
- Social Perceptiveness
- POS system operations
Timeline
Manager on Duty
Little Caesars Pizza
01.2021 - 08.2024
Restaurant Hostess
Mr B's Shelby
09.2019 - 04.2020
Bachelor of Journalism - Journalism, Broadcast
Wayne State University
High School Diploma -
Utica High School
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