Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dinah Berger

Buffalo

Summary

Dynamic professional with extensive experience in customer service and team management at Burger King. Proven ability to enhance employee performance through effective training and communication. Skilled in optimizing operational efficiency while fostering a positive environment. Adept at multitasking and maintaining high standards of service, ensuring exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

Manager on Duty

Burger King
Buffalo
08.2024 - Current
  • Optimized profits by controlling food, beverage and labor costs.
  • Assessed employee performance on a regular basis and provided constructive feedback for improvement.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees on food preparation, cash handling, and customer service techniques.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Manager in Training

Arbys Resturant
Farmingdale
09.2023 - 08.2024
  • Performed variety of duties related to food service.
  • Utilized point-of-sale systems for taking orders from customers.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Oversaw food preparation, production and presentation according to quality standards.

DOL

Youth Enrichment Services
West Islip
06.2021 - 06.2024
  • Responded promptly to incidents or emergencies according to established protocols.
  • Established and maintained safe play environment for children.
  • Accompanied children on field trips and assisted them with personal hygiene routines.
  • Observed and monitored the safety of all children in care.
  • Provided guidance on social interaction among peers within the group setting.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Observed and monitored children's play activities.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.

Education

Bachelor of Science - Accounting

Canisius College
Buffalo, NY
06-2028

Skills

  • Customer service
  • Team building
  • Employee training
  • Effective communication
  • Organizational skills
  • Friendly, positive attitude
  • Written communication
  • Multitasking
  • Team management
  • Organization and time management
  • Active listening
  • Networking

Timeline

Manager on Duty

Burger King
08.2024 - Current

Manager in Training

Arbys Resturant
09.2023 - 08.2024

DOL

Youth Enrichment Services
06.2021 - 06.2024

Bachelor of Science - Accounting

Canisius College

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