Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Burke

Melissa,TX

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier

Torchys
07.2022 - Current
  • Helped customers complete purchases, and join reward program.
  • Cultivated warm relationships with regular customers.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Server

Pluckers
03.2021 - 09.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Server

On The Border
09.2020 - 03.2021
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Checked guests' identification before serving alcoholic beverages.
  • Answered customers' questions, recommended items and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Concessions Worker

Cinemark Theaters
03.2020 - 08.2021
  • Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
  • Prepared food and drinks for guest to match their needs.
  • Restocked supplies at concessions to keep up with the demand.
  • Cleaned auditoriums after shows to ensure guest would have a clean experience.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.

Education

High School Diploma -

Melissa High School
Melissa, TX

Skills

  • Menu memorization
  • High-volume dining
  • Order accuracy
  • Cash handling
  • Item promotion
  • POS Systems

Certification

TABC, Food Handler License

Timeline

Cashier

Torchys
07.2022 - Current

Server

Pluckers
03.2021 - 09.2022

Server

On The Border
09.2020 - 03.2021

Concessions Worker

Cinemark Theaters
03.2020 - 08.2021

High School Diploma -

Melissa High School

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Charles Burke