Charles Burns
Connelly Springs,NC
Summary
Resourceful manager with a strong background in operational efficiency and team leadership. Successfully led initiatives to enhance service quality and reduce costs while fostering a collaborative environment to improve customer satisfaction.
Detail-oriented professional with extensive experience in logistics and business management. Known for punctuality and multitasking capabilities, consistently delivering reliable service and optimizing operations to achieve cost-effective outcomes.
Overview
32
32
years of professional experience
Work History
Driver / Contractor
Self-employeed
Hickory, NC
02.2018 - Current
- Maintain Top Preforming accounts with Doordash, Spark, InstaCart, Uber Eats, EZ Cater, and other local businesses,
- Average 65 /70 hrs per week. including some overnight and state to state delivery
- Delivered goods efficiently while adhering to local traffic laws and safety regulations.
- Maintain several vehicles through cleanliness and performed routine maintenance checks to ensure operational reliability.
- Manage logistics by optimizing delivery routes for timely arrivals and cost-effective operations.
- Developed strong relationships with clients, enhancing customer satisfaction through reliable service.
Manager
Outback Steakhouse
Hickory, NC
05.2024 - 06.2025
- Led operational initiatives to enhance service quality and customer satisfaction.
- Developed training programs for staff to improve performance and retention rates.
- Streamlined inventory management processes, reducing waste and costs effectively.
- Implemented employee scheduling systems to optimize labor efficiency during peak hours.
- Assessed financial reports to identify areas for cost reduction and revenue growth strategies.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Average 55 hr per week
Fabricator / Paint and Body
Rod N Truck Dersign
Lincolnton, NC
06.2013 - 02.2024
- Operated welding equipment to fabricate metal components for various projects.
- Fabricated components using precision tools and machinery, ensuring adherence to specifications.
- Interpreted blueprints and technical drawings to ensure accurate assembly of structures.
- Collaborated with team members to optimize workflow and enhance production efficiency.
- Conducted quality inspections on finished products to maintain high standards.
- Wiring / Trouble shooting audio and ignition systems
- Air Ride Suspension Design and installation on a variety of different platforms
- Motor rebuilds and fabrication
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Average 40hr weeks full time / 20-30 prt time
Warehouse Forklift Operator
Target Distribution Center
Newton, NC
08.2020 - 12.2023
- Inbound recieving. Production. 12 hours shifts
- average 60 hr per week
- Operated forklifts to efficiently transport goods throughout warehouse.
- Conducted regular safety inspections on equipment, ensuring compliance with safety protocols.
- Collaborated with team members to optimize inventory management and storage solutions.
- Trained new employees on safe forklift operation and warehouse procedures.
Kitchen Manager
Carrabba' Italia Grill
Hickory, NC
02.2014 - 12.2018
- Supervised kitchen staff to ensure efficient food preparation and service quality.
- Implemented inventory control procedures to minimize waste and optimize costs.
- Trained new employees on kitchen operations, safety protocols, and menu preparation.
- Streamlined food production processes to enhance service speed during peak hours.
- Collaborated with front-of-house management to coordinate events and special promotions.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
2nd Pressman Heidlberg Harris M600 8/8
Hickory Printing Group
Conover, NC
05.1994 - 04.2003
- Operated multi-color press equipment to produce high-quality printed materials.
- Monitored print quality and made adjustments to maintain production standards.
- Collaborated with team members to streamline printing processes and reduce waste.
- Conducted routine maintenance on printing presses to ensure optimal performance.
- Implemented quality control measures, improving accuracy in color matching processes.
- Analyzed production workflows, identifying areas for efficiency enhancements.
- Average 54hr per week
- Optimized equipment lifespan through consistent adherence to preventative maintenance schedules and prompt reporting of any mechanical issues encountered during operation.
- Streamlined workflow through effective communication with fellow press operators, supervisors, and other departments within the organization.
- Improved productivity by assisting the First Pressman in setting up, operating, and troubleshooting the printing press.
- Set up and operated printing press machines.
- also certified to operate any press in the building
Education
East Burke High School
Icard Nc1993
Associate of Arts - Fine Arts / 2d &3d Design
Western Piedmont Community College
Morganton, NCHigh School Diploma -
East Burke High School
Icard Nc1993
Skills
- Problem-solving
- Time management
- Punctual and reliable
- Equipment operation
- Attention to detail
- Business management
- Patience and tact
- Multitasking Abilities
Timeline
Manager
Outback Steakhouse
05.2024 - 06.2025
Warehouse Forklift Operator
Target Distribution Center
08.2020 - 12.2023
Driver / Contractor
Self-employeed
02.2018 - Current
Kitchen Manager
Carrabba' Italia Grill
02.2014 - 12.2018
Fabricator / Paint and Body
Rod N Truck Dersign
06.2013 - 02.2024
2nd Pressman Heidlberg Harris M600 8/8
Hickory Printing Group
05.1994 - 04.2003
East Burke High School
Associate of Arts - Fine Arts / 2d &3d Design
Western Piedmont Community College
High School Diploma -
East Burke High School