Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Gracey

Apopka,FL

Summary

Dynamic professional with a proven track record at Dell Computers, excelling in customer service and analytical problem-solving. Recognized for enhancing client relationships and delivering tailored financial solutions. Skilled in time management and attention to detail, consistently achieving high client satisfaction and fostering long-term partnerships. Strong focus on safety, compliance, and efficient resource utilization. Reliable and goal-oriented with proven track record of successful project completions.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Contractor(Driver)

TForce/Office Depot
05.2009 - Current
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established long-term relationships with clients, resulting in increased repeat business.

Delivery Driver

Ashley Furniture Distribution Center
04.2007 - 05.2009
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Upheld high standards of professionalism while representing the company during interactions with customers and vendors.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Expedited deliveries to meet customer deadlines and requirements.

Financial Services Representative

Dell Computers
02.2004 - 03.2007
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Worked closely with other departments to provide seamless service delivery for complex client requests.
  • Increased client satisfaction by providing tailored financial advice and investment recommendations.
  • Maintained updated records of all financial transactions to support traceability.
  • Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.

Education

Associate of Science - Applied Electronics Technology

Southern Technical College
Orlando, FL
03-2011

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Analytical Problem-Solving
  • Problem-solving
  • Phishing awareness
  • Network security
  • Vulnerability assessment
  • Network protocols
  • Two-factor authentication
  • Penetration testing
  • Endpoint security

Certification

CompTia+

  • [CompTIA Security+ - CompTIA.] [University of Central Florida] [August 2024- June 2025]


Timeline

Contractor(Driver)

TForce/Office Depot
05.2009 - Current

Delivery Driver

Ashley Furniture Distribution Center
04.2007 - 05.2009

Financial Services Representative

Dell Computers
02.2004 - 03.2007

Associate of Science - Applied Electronics Technology

Southern Technical College

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Derrick Gracey