Summary
Work History
Education
Skills
Timeline
Generic

Charles Cain

Eustis,FL

Summary

Experienced technician with a strong background in diagnosing and resolving issues. a history of supporting and training fellow technicians to provide quality service. A commitment to safety, working with the union and management on the safety board and the monthly safety meeting.

Work History

Facilities Technician Construction

AT&T
2016 - 2026
  • Diagnosed and resolved troubles on fiber optic networks using OTDR
  • Maintained and repaired fiber optic rings providing continuous services for customers
  • Maintained ddm1000, ddm2000, and UVN fiber optic rings
  • Diagnosed and resolved issues inside central offices between originating equipment and fiber optic LGX
  • Conditioned ONU fiber optic networks in preparation for tv80 fiber to home services
  • Installed and spliced fiber optic cables and equipment for services to home and business
  • Worked with the union and management on safety board and monthly safety call to shape and implement safety practices and equipment

Facility Tech

AT&T
2012 - 2016
  • Diagnosed and resolved troubles in outside plant
  • Repaired or replaced damaged equipment and cables
  • Conditioned outside plant to support UVERS and special circuits data services for business and residential customers
  • Provided support to fellow technicians in the maintenance and conditioning of outside plant for data services.

ADSL Service Technician

AT&T
2007 - 2012
  • Installed diagnosed and resolved technical issues in telecommunications equipment to enhance service reliability.
  • Installed, maintained, and repaired network infrastructure to ensure optimal performance for customers.
  • Trained technicians in the instillation and repair of ADSl services and ip networks, fostering a culture of continuous improvement within the team.

ADSL Service Tech

AT&T
2001 - 2007
  • Diagnosed and resolved technical issues for residential and business customers.
  • Installed, configured, and maintained ip networks equipment and services.
  • diagnosed and resolved transmission issues, conditioning outside plant using a TDR, for data over twisted pair at extended distances

Service Technician

AT&T
1996 - 2001


  • Diagnosed and resolved customer technical issues to enhance service reliability,
  • designed and installed pots lines for business and residential customers

Education

High School Diploma -

Cooper City Highschool
Cooper City, FL

Skills

  • Diagnosing and resolving issues in copper, and fiber optic telecommunication networks
  • Working with contractors to complete projects within deadline
  • Supporting and training technicians in the instillation and repair of telecommunication network and equipment
  • Worked with union and management to create and implement safety policy, practices, and equipment

Timeline

Facilities Technician Construction

AT&T
2016 - 2026

Facility Tech

AT&T
2012 - 2016

ADSL Service Technician

AT&T
2007 - 2012

ADSL Service Tech

AT&T
2001 - 2007

Service Technician

AT&T
1996 - 2001

High School Diploma -

Cooper City Highschool

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