Gaming
Thor Buffenbarger
Installation Technician
Indianapolis,IN
All progress is still progress, no matter how small
Summary
Resourceful and adaptable professional with diverse experience in customer service, technical support, and network installations. Currently pursuing the Google IT Support Professional Certificate to further develop technical expertise in IT support, system administration, and troubleshooting. Proven ability to diagnose and resolve technical issues, install and maintain communication systems, and provide top-notch customer service. Eager to apply problem-solving skills, technical knowledge, and a strong work ethic to an entry-level IT support role. Known for excellent communication, time management, and the ability to thrive in fast-paced environments.
Work History
Installation Technician
Altamira Ltd.
12.2023 - Current
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Minimized downtime for customers by troubleshooting issues promptly after initial installation, ensuring smooth operation of systems installed.
- Assisted in training new technicians, sharing best practices for efficient installations and high-quality results.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Collaborated with team members to complete complex installation projects on time and within budget.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
Field Technician 2
Spectrum
8 2022 - 10.2023
- Drive company vehicle on routes completing jobs through out the day trouble shooting telecommunications
- Keep up on company certifications and equipment
- Upkeep on current and latest internet and cable resources as well as fiber optic knowledge
- Follow safety procedures to ensure safest and quality to customer for underground and aerial cable work
- Minor construction and cable routing
- Understanding of low voltage wiring
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Delivered high-quality work by diligently following standard operating procedures.
- Enacted successful repairs by applying technical skills and operations knowledge.
Silk Screener
Trifecta Medical
03.2022 - 07.2022
- Use programs online to print artwork for medical devices
- Coat and wash screens as well as setup/breakdown print machines
- Mix epoxy-based ink colors
- Maintained a clean and organized work environment for improved safety and productivity.
- Adhered to all safety protocols during the handling of chemicals and hazardous materials used in the screen-printing process.
- Increased production efficiency by optimizing screen printing processes and closely monitoring equipment performance.
Kitchen and Bar Back
The Guardian Brewery
07.2021 - 04.2022
- Prepared food and alcohol beverages for customers in a timely manner
- Helped create new dishes to add to the menu (one item is still on the menu to this day!)
- Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
- Designed a monthly special leading to one of their most popular pizzas of all time and was named after and placed permenantly on the menu
Screen Printer
Dark Star Printing
12.2021 - 03.2022
- Printed textiles (t-shirts, hats, backpacks, etc.)
- Setup/breakdown print machine
- Reduced waste by optimizing ink usage and reclaiming screens after each project.
- Supported inventory management efforts by tracking supplies usage and submitting timely reordering requests as needed.
- Ensured accurate project completion through meticulous attention to detail in alignment, registration, and curing processes.
Mover
Two Men and a Truck Moving Company
09.2021 - 12.2021
- Worked with a team to ensure a safe transportation of customer’s valued possessions
- Communicated effectively with the team and customers to ensure proper placement of items and timing of delivery
- Heavy duty unloading/loading of items
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100+ lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Followed safety protocols to prevent accidents and injuries.
- Communicated with customers courteously and professionally to drive satisfaction.
Education
GED -
02.2015 - 03.2015
Google IT Support Specialist - IT Support Specialist
10.2024 -
Skills
Technical Troubleshooting: Proficient in diagnosing and resolving technical issues, with a background in cable and network installations
Customer Support: Effective communication with customers to understand and solve technical problems on-site
Network Installation: Knowledge of installing and maintaining internet, cable, and fiber optic networks
Basic IT Skills: Currently training in IT fundamentals, including operating systems, networking, and system administration
Problem Solving: Strong analytical skills in identifying issues and implementing solutions
Time Management: Experienced in managing workloads efficiently in fast-paced environments
Safety Procedures: Adhering to safety standards and protocols during installations and technical work
References
Bill Kerr — Owner, The Guardian Brewery
(765) 273-8150
James Troupe — Co-worker
(765) 620-4662
Krista Hapner — Software Engineer, HelloFresh
(765) 730-5099
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Google IT Support Specialist
Work Preference
Work Type
Full TimeInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off401k match4-day work weekHealthcare benefitsTeam Building / Company RetreatsPersonal development programsPaid sick leaveStock Options / Equity / Profit SharingInterests
Construction
IT
Traveling
Character Design
Culinary
Timeline
Google IT Support Specialist
10-2024
Coursera - Google IT Support Specialist, IT Support Specialist
10.2024 -
Installation Technician - Altamira Ltd.
12.2023 - Current
Silk Screener - Trifecta Medical
03.2022 - 07.2022
Screen Printer - Dark Star Printing
12.2021 - 03.2022
Mover - Two Men and a Truck Moving Company
09.2021 - 12.2021
Kitchen and Bar Back - The Guardian Brewery
07.2021 - 04.2022
Work One - GED,
02.2015 - 03.2015
Field Technician 2 - Spectrum
8 2022 - 10.2023